Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,9 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 sept. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2019 par Diana , Gestion de l’hôtel
TRIPADVISOR
Dear Guest,
thank you for your comment and your feedback. We would like to take this opportunity to thank you very much for a positive review on our hotel.
We hope that you will find the time and the opportunity to return to our hotel.
We look forward to hear from you soon and to welcome you back to Sovata Hotel.
Best regards, Diana Cotoros ( PR & Communication)
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Nice location
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Fülöp Melinda, Gestion de l’hôtel
Dear Anca,Thank you for this review of your time at our hotel.We are all delighted that your experience with us was so enjoyable. Our hotel aims to provide a memorable experience, and it's rewarding to know that we were able to meet your expectations!We look forward to welcoming you and your family on your next trip.Best wishes,Fülöp MelindaQuality Manager
par un voyageur
Publié le 29 juin 2024 sur Expedia
Very clean, very helpful staff. Amazing views of the lake!
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Melinda Fulop, Gestion de l’hôtel
Dear Alina,Thank you for choosing our hotel and for your appreciation. We are glad to have you as a guest. Your beautiful words and positive review make us happy and reward our work.We look forward to seeing you at our location in the future!Best regards,Melinda FulopQuality manager
par un voyageur
Publié le 22 juin 2024 sur Expedia
Good location but very expensive
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Melinda Fulop, Gestion de l’hôtel
Dear Anca, Thank you for choosing Bradet Ensana Health Spa Hotel and for your time in evaluating our hotel. We are always interested to know about the experiences of our guests in our hotel and we are glad to know that you appreciated the location. Thank you also for sharing your opinion with us regarding the prices. I would recommend you to consult with our reservation department next time, they can offer you the best rates, promotions or favorable periods, because we are working with flexible rates, which means that our prices vary depending on the occupancy.We look forward to welcoming you again in the future.Kind regards,Melinda FulopQuality manager
par un voyageur
Enjoy the stay if better parking
Publié le 9 juin 2024 sur HotelsThe stay was nice. But there is a HUGE car parking problem! NOT nearly enough parking places for the guests
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Fulop Melinda, Gestion de l’hôtel
Dear Bela,We want to thank you for your feedback and for the review provided to our hotel. We are glad that your stay was nice. Regarding the parking we are aware of the situation- in high season, minivacations parking is difficult in the whole city- unfortunately we don't have yet a bigger parking lot, but we are looking for long term solutions.In the hope that you will find the time and availability to visit us again, we thank you once again and we hope to see you again.Sincerely,Melinda FulopQuality manager
par un voyageur
Transylvania stay
Publié le 8 juin 2023 sur HotelsThe hotel could use a little freshening up.
The parking situation is HORRIBLE. NOT enough parking for the guests staying at the hotel
Commentaires de Gestion de l’hôtel
13 juin 2023 par Melinda Fulop, Gestion de l’hôtel
Dear Bela,First of all thank you for choosing our Bradet Ensana Health Spa Resort Hotel for your visit to Sovata and for your feedback. We are happy to have you as our guest and also we try to remedy the criticisms and find solution for them. We appreciate that you have signaled to us your inconvenience with parking, we are aware of the situation, in summertime parking is difficult in the whole city and unfortunately we don't have our own parking lots, but we are looking for long term solutions: we plan to build an above-ground private parking lot in the future. We truly hope that overall you did not regret to choosing our hotel as your accommodation, for next time I can recommend you our Sovata Ensana Health Spa Hotel, which has brand new rooms. It would be a great pleasure if we could welcome you again. Warm regards,Melinda FulopQuality manager
par un voyageur
Publié le 15 mars 2022 sur Hotels
par un voyageur
Nice hotel
Publié le 13 janv. 2021 sur HotelsVery nice hotel, good service and nice personnel!
par un voyageur
Worst value for money! Worst hotel choice ever!
Publié le 3 août 2020 sur HotelsTerrible experience!
No serious anti-COVID 19 measures (hoards of irresponsible people wandering around without masks and no one asking them to put them on, no disinfectant in public places - except maybe for the lift doors from the main lobby, zero social distancing measures and none of the measures touted on site put into practice - especially those to do with nebulization or the 2-day lapse between check-ins / check-outs etc... in a nutshell, total chaos)!
The restaurant experience was terrible too! Poor meals (canteen-like), with no room service (sic!) and no lunch alternatives! Also no bar facilities and no (or rather very poor) outdoor facilities for breakfast or dinner, but just a dim, quite strange indoor saloon put at guests’ disposal...
As for the parking services, they are a shame! Far too few places for guests, incredibly bad organized, while other possibly available places are too far away, with practically no direct access to the hotel!
As for the personnel, they are rude,
par un voyageur de Cluj
Publié le 27 sept. 2019 sur Expedia
Very limited parking, and you have to pay for it. Room was ok
Commentaires de Gestion de l’hôtel
18 oct. 2019 par Diana , Gestion de l’hôtel
Dear guest,
thank you for your comment and your feedback. We would like to take this opportunity to thank you very much for a positive review on our hotel.
Regarding the parking, we assure you that we do our best. We try to ensure our highest standards for our guests and we try continously to improve our services, so we appreciate that you share with us the less unfortunate experiences in details.
We hope that you will find the time and the opportunity to return to our hotel.
We look forward to hear from you soon and to welcome you back to our . Best regards, Diana Cotoros ( PR & Communication)
