Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
5,0 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2023 sur Expedia
They are very rude and mad all the time. They have no understanding of what customer service is, we stayed one night and left. I come to Sovata 3-5 times a year and they won’t be seeing us again. Crystal Hotel is the best.
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Fülöp Melinda, Gestion de l’hôtel
Dear Isaia,Thank you for taking the time to share your feedback. While I wish you had a better experience, I am really sorry that you didn’t describe your specific situation because we learn from each feedback and use it to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Fülöp MelindaQuality Manager
par un voyageur
Publié le 22 août 2022 sur Expedia
Clean, efficient and friendly. The only issue it has 2 elevators for 6 floors or 7 floors. Tip: stay at 3rd floor so you can get good views AND walk up the steps as needed.
Pools might need some refreshing and maybe to be made bigger. Otherwise a good stay.
Commentaires de Gestion de l’hôtel
23 août 2022 par Meli, Gestion de l’hôtel
Dear Paula, Thank you very much for writing down your experiences gained at our Sovata Ensana Health Spa Hotel and for sharing it with fellow travelers. To begin with, we we are happy that you appreciate the cleanliness. Furthermore, we are so happy that you found our hotel efficient and friendly. Moreover, it is nice that you shared your suggestions and observations regarding the elevators and pools. I'm happy to anounce you that after the renovation of the rooms and reception hall we are planning to renovate the spa area too. On behalf of our team, we would be happy to see you again in the future.Kind regards,Melinda FulopQuality manager
par un voyageur
Publié le 22 mai 2022 sur Hotels
