Note fondée sur 250 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Everyone very helpful and all ok.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Ellie, Gestion de l’hôtel
Thankyou for taking the time to leave a review we are so glad you enjoyed your stay with us and hope to see you again soon.Kind regards
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Lovely hotel and breakfast was great, lots of choice. The room was cosy and very clean. I will definitely stay again. We were visiting relatives so didn’t spend time in the bar area bug it looked very inviting. Staff were very friendly and helpful.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Ellie, Gestion de l’hôtel
Thankyou so much for taking the time to leave a review, we are so glad you enjoyed your breakfast and hope to see you again soon Brenda!kind regards
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Comfortable and clean room with a good breakfast and an easy stroll into Spalding . The only issue we found was it is on a busy road and you can hear the constant traffic.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Ben, Gestion de l’hôtel
HI Steven,Thank you for the kind review we are glad you enjoyed your time with us and hopefully this does not deter you from visiting us again. We can arrange for you to be on the back side of the hotel next time.Many thanksBen
par un voyageur
Publié le 5 août 2024 sur Expedia
We had a lovely visit to Spalding and Cley Hall was so welcoming. We will definitely be coming to stay again. My father lives near so it is also a perfect location for our visit. Thank you so much.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Ben , Gestion de l’hôtel
Hi Mandy,Thank you so much for your kind words and lovely review. We are glad you enjoyed your stay with us and we also look forward to seeing you again.Many thanksBen
par un voyageur
Publié le 31 juill. 2024 sur Expedia
I booked a classic double for one person. On arrival the room faced the main road, the supplementary double glazing was missing on one window which i was later told should not be taken out as that window opened to wide fir safety. Another panel was not in the grooves so ineffective allowing noise in. The nightporter/handiman tried to rectify but couldnt, therefore this room had obviously not been checked and was not fit for purpose, in that traffic noise would not allow a good nights sleep. The only other room available was an executive double for which i had to pay a further £57.45 for the night, this room was quiet at the back but still had minor issues. On the whole the front of the hotel and rear garden are shabby, could do with a good tidy up, the area itself is not appealing. I had read the reviews before booking but im afraid i did not share the same experience.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Excellent welcome by Hannah (sorry if that’s wrong)
Comfy room
Pleasant greeting at breakfast nice food
Commentaires de Gestion de l’hôtel
1 août 2024 par The Cley Hall Team, Gestion de l’hôtel
Hi John, Thank you for such a lovely review, it was indeed Hannah that you met initially - we will pass your kind words along to her! We hope to see you again in the near future. Kindest regards
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Ben, Gestion de l’hôtel
HI Paul,Thank you for your kind review.Many thanksBen
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Ben , Gestion de l’hôtel
HI Alison,Thank you so much for your kind review.Many thanksBen
par un voyageur
Publié le 9 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Hannah, Gestion de l’hôtel
Thank you for a wonderful review, Brian! We are very glad to see you enjoyed your time with us and we look forward to hosting you again in the future. Best wishes, The Cley Hall Team.
par un voyageur
Publié le 5 juill. 2024 sur Expedia
One room smelt of damp and it could be seen around the window, toilet seat was loose, in the other room no handbasin plug and the pull cord to the bathroom was broken and not easy to reach. In both rooms the carpet was stained. On a positive noth the breakfast had lots of choice and the staff were helpful
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Gemma Williams- Hotel Manager , Gestion de l’hôtel
Hi Brian,Thank you for taking the time to leave us a review based on your stay with us, I can only apologise you felt that we fell short on this occasion.We value all customer feedback and thank you for your honest review. We will look into all the matters you have mentioned as a matter of urgency to ensure that we do better in the future as customer satisfaction is our top priority.I would like to thank you for your kind words regarding our staff and breakfast offerings, I have passed these onto the team.Kind Regards
