Note fondée sur 346 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,0 Service et personnel
2,8 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 août 2024
The abandoned vehicles on property were enough for us to want to leave….. the place was run down and extremely dirty……the shower was dirty and mixer valve broken….. beds were dirty…the tv didn’t work…. The room door lock was a struggle to get it to lock once in the room….is there a rating of zero stars? This property wins …..
par un voyageur
Publié le 28 août 2024 sur Expedia
It’s like a kitchenette, you have stove top microwave and a full size fridge
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Debra,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Spartanburg - Asheville Highway. We strive to provide all our guests with the best customer and all the comforts of home, so I am elated to see we achieved that with your visit. We are elated to see that you were pleased with the amenities mentioned. Thank you for your 4/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again at Red Roof in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Home away from home
Publié le 23 août 2024 sur HotelsI like staying here because it’s like a kitchenette apartment. And their price is a steal of a deal, with stove top, microwave, and a full size refrigerator, WiFi and cable ☺️
Commentaires de Gestion de l’hôtel
26 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Debra,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Spartanburg - Asheville Highway. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our rooms with kitchenette as they come with all your needed amenities and our pricing was to your liking. Thank you for your 8/10 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again at Red Roof in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Debra, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Spartanburg - Asheville Highway and I were happy to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again at Red Roof in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Debra, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Spartanburg - Asheville Highway and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 août 2024 sur Expedia
Smooth check in and respectable rules
Commentaires de Gestion de l’hôtel
12 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hi Edwin,I would like to personally thank you for sharing your feedback following your experience at the HomeTowne Studios by Red Roof Spartanburg - Asheville Highway with us. It was so rewarding to see that we earned your perfect score with our smooth check-in process and our respectable rules. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Sanesha RediResponse Specialist , Gestion de l’hôtel
Hello Lisa,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Spartanburg - Asheville Highway and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Worst place ever
Publié le 27 juill. 2024 sur HotelsThis was by far the worst place I’ve ever stayed. The entire room was flooded. The bedding was soaking wet. The shower sprayed everywhere but the tub. The clerk didn’t care at all. I informed them that we could t stay in the room and she said “that’s fine. I can’t refund you”. Then she hung up on me.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Diana, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Spartanburg - Asheville Highway. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room, the less than ideal encounter and the other highlighted concerns that hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. I have shared your feedback with management to ensure that your concerns are addressed.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par Sanesha RediResponse Specialist , Gestion de l’hôtel
Hello Wilmer,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Spartanburg - Asheville Highway and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 11 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Peter,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Spartanburg - Asheville Highway and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to hosting you again in the future.Sincerely,SaneshaRed Roof Management RediResponse Specialist
