Note fondée sur 669 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Everything was broken there...
Publié le 6 juill. 2019 sur HotelsWhen we arrived, it took 3 times before someone came to open our room door (the keys weren't working). The A/C in the room (room 108) wasn't working properly: it was hot in the room all night long. In the morning, the waffle machine wasn't working well either. I won't return there for sure.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Bed wasn't comfortable and ice machine was far from room, to get ice.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the RED ROOF INN SPARTANBURG - I-26. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the bed that you described along with the other issue mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Paid for a non smoking room and got a room where someone had been smoking.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Cathy, Thank you for taking the time to tell us about your experience at the Red Roof Inn Spartanburg – I-26. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding the room smelling of smoke when you had paid for a non-smoking room; please allow me to express my sincerest apologies. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 sept. 2024 sur Expedia
The property was old and run down. Badly needs renovation.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Buddy,Thank you for your honest feedback of our RED ROOF INN SPARTANBURG - I-26. We are saddened to know that you felt that our property was old and in need of renovation. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 août 2024 sur Expedia
Inside the room was splattered something on a chair and the lamp at a desk. The lamp on the wall closest to the door did not work. The neighborhood was not attractive at all.
Commentaires de Gestion de l’hôtel
21 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Susan,Thank you for taking the time to tell us about your experience at the Red Roof Inn Spartanburg - I-26. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the chair, the issue with the light and other concerns mentioned. I have shared your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 3 août 2024 sur Expedia
I was passing through town ended up needing a hotel the staff was very polite and the rooms were clean.
Commentaires de Gestion de l’hôtel
5 août 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Steven, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN SPARTANBURG I-26 regarding the polite staff and clean rooms. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Hello Gary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPARTANBURG I-26 and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 9 juill. 2024 sur Expedia
The property did not feel safe. The only breakfast items available were packaged old muffins. They also had juice, but the nozzle was full of gnats. There were so many long term renters there. It felt like more of an old apartment building. They had handwritten signs everywhere to explain rules to the longterm renters. I definitely do not recommend.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Victoria,I appreciate you sharing your feedback following your stay at the Red Roof Inn Spartanburg I-26. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the breakfast not being to your liking and other listed concerns. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPARTANBURG I-26 and I are disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 29 juin 2024
Nasty. Mold in shower.
