Note fondée sur 884 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par BWP, Gestion de l’hôtel
Thank you for the 5/5 review! We're happy to know you had a great stay and look forward to your next visit!
par un voyageur de Walla Walla
Publié le 21 sept. 2024 sur Expedia
Convenient to shopping and other activities. Staff were professional and friendly.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par BWP, Gestion de l’hôtel
Thank you for your 4/5 review! We're glad you found our location convenient and appreciated our friendly, professional staff. We hope to welcome you back soon!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Upon arrival the pool, jacuzzi and Fitness Center were all unavailable. The room had hair balls from previous guests. The toilet had to be serviced by us and the towels were so thin, rough and small it made a shower unpleasant drying off. Don’t intend to go back.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par BWP, Gestion de l’hôtel
Thank you for your feedback, and we sincerely apologize for the issues you encountered during your stay. It's disappointing to hear that our facilities were unavailable and that your room didn't meet cleanliness expectations. We will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your input and hope we can provide a better experience in the future should you give us another chance.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par BWP, Gestion de l’hôtel
Thank you for your 4/5 review! We're glad you had a positive experience and appreciate your feedback. We look forward to welcoming you back again soon!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
The whole staff was really friendly and helpful. The breakfast was delicious and so much to choose from too. Our room was spacious, clean and comfortable. The room fridge was huge and had an actual freezer part at the top so we could freeze our ice packs for travel each day. We were in town for a convention and decided to book a hotel further out from the city, hoping to have a nice place in a safer part of town. This hotel was exactly what we wanted and were extremely pleased with our stay. 10/10 would stay here again. ☺️
Commentaires de Gestion de l’hôtel
16 oct. 2024 par BWP, Gestion de l’hôtel
Thank you so much for your wonderful 5/5 review! We're thrilled to hear that our staff made you feel welcome and that you enjoyed the delicious breakfast, spacious and clean room, and the convenient freezer in the fridge. It's great to know that our location worked out perfectly for your convention and safety needs. We can't wait to welcome you back next time—10/10 would love to host you again!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par BWP, Gestion de l’hôtel
Thank you for the perfect 10/10 review! We're delighted that you had such a positive experience and appreciate your feedback. We hope to welcome you back again soon!
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par AGM, Gestion de l’hôtel
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams. Have a great evening.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par AGM, Gestion de l’hôtel
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams. Have a great day.
par un voyageur
Mini vacay
Publié le 6 sept. 2024 sur HotelsOnline they advertised pool and lounge/bar. Pool and hot tub were closed for maintenance and lounge closed due to new ownership. They offered no discount or upgrade at checkin and told us if we didn't want to stay, they would refund monet with no cancellation fees. Since it was holiday weekend we decided to stay anyway. The room was well appointed but the phone did not work properly and the drain in the tub would get stuck. Included breakfast for 122/nite was excellent with many options. They had a pool table and board games available at no cost, nice touch. Customer service was excellent, very nice young gentleman came to our room to answer questions. Overall satisfied except for amenities not available. Close to freeway exit and downtown.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par AGM, Gestion de l’hôtel
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams. Have a great day.
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Fantastic hotel with friendly staff and amenities. Need a car to get there. Room was large and well furnished, even with a settee and a separate chair.This is my main complaint with some other hotels - only one chair in the room so you have to perch on the bed.
Highly recommended and will definitely use if I stay in Liberty Lake again.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par AGM, Gestion de l’hôtel
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams
