Ratings based on 898 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from OCEANSIDE
Posted Nov. 20, 2024
Comment from Hotel Management
Nov. 22, 2024 by Best Western, Hotel Management
Thank you for the great rating! We're thrilled you had a wonderful stay and look forward to hosting you again soon!
by A traveller
Posted Aug. 25, 2024 on Expedia
great stay
Comment from Hotel Management
Aug. 30, 2024 by Crysta, Hotel Management
Thank you for your feedback! We're thrilled to hear you had a great stay with us. We hope to welcome you back soon for another wonderful experience!
by A traveller from Tumwater
Posted Aug. 24, 2024 on Expedia
This property didn't disappoint. The front desk was friendly, and the check-in was fairly quick. The room was clean, with ample space to move around. I like that there's a desk and chair to work, very convenient if you need to work on your computer. Our overnight stay went very well. The complimentary breakfast at Denny's was really nice.
Comment from Hotel Management
Aug. 30, 2024 by Crysta, Hotel Management
Thank you so much for your positive feedback! We're delighted to hear that you had a smooth check-in experience and found your room spacious and clean. It's great to know that you appreciated the desk and chair setup for working, and we're glad you enjoyed the complimentary breakfast at Denny's. We hope to welcome you back for another pleasant stay in the future!
by A traveller
Posted Aug. 22, 2024 on Expedia
The room was clean. (Thank you Elizabeth). Pool is nice but no hot tub which was strange. Also the check out time is noon which is great but the breakfast voucher they give for Denny’s across the parking lot is only good until 9 on a weekday which seems unreasonable. My daughter left her swimsuit in the room and the hotel did not respond to my messages when I asked if it was put aside so I could go back for it. I probably will choose another hotel next time.
Comment from Hotel Management
Aug. 30, 2024 by Crysta, Hotel Management
Thank you for your feedback. We're glad to hear you enjoyed the clean room and the pool. We apologize for the inconvenience regarding the hot tub, the breakfast voucher timing, and the communication about your daughter's swimsuit. We understand how frustrating this must have been and will review our policies and communication procedures to ensure better service in the future. We appreciate your comments and hope you might consider giving us another chance to provide a better experience next time. Safe travels!
by A traveller
Posted Aug. 20, 2024 on Expedia
Very nice room, clean and comfortable.
Comment from Hotel Management
Aug. 24, 2024 by Crysta, Hotel Management
Thank you for your review! We're delighted to hear that you found your room clean and comfortable. We hope to welcome you back soon for another great stay!
by A traveller
Posted Aug. 20, 2024 on Expedia
Was a very nice place to stay was very clean &friendly
Comment from Hotel Management
Aug. 24, 2024 by Crysta, Hotel Management
Thank you so much for your kind words! We're happy to hear you enjoyed your stay and found everything clean and our staff friendly. We hope to have the pleasure of welcoming you back again soon!
by A traveller
Posted Aug. 17, 2024 on Hotels
Comment from Hotel Management
Aug. 24, 2024 by Crysta, Hotel Management
Thank you for the rating! We hope to welcome you back soon for a chance to earn a perfect 10 out of 10 score
by A traveller
Posted Aug. 15, 2024 on Expedia
Forgot to hang the do not disturb sign out the night before. Housekeeping comes early!! :/
Comment from Hotel Management
Aug. 16, 2024 by Crysta, Hotel Management
Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay. We understand that an early visit from housekeeping can be an unexpected wake-up call. We’ll make sure our team is aware of this, and we recommend placing the "Do Not Disturb" sign out the night before to ensure your privacy. If there's anything we can do to make your future stays more comfortable, please let us know!
by A traveller
Posted Aug. 15, 2024 on Expedia
Comment from Hotel Management
Aug. 16, 2024 by Crysta, Hotel Management
Thank you for the rating. We hope to get the opportunity for the chance to earn a perfect 5 out of 5 rating the next time you're in the Spokane area
by A traveller
Posted Aug. 14, 2024 on Hotels
Comment from Hotel Management
Aug. 16, 2024 by Crysta, Hotel Management
Thank you for the rating. We hope to welcome you back soon!
