Note fondée sur 1 591 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Séjour parfait.
Publié le 25 juin 2022 sur HotelsExcellent séjour. Tout s’est très bien déroulé.
Commentaires de Gestion de l’hôtel
27 juin 2022 par General Manager, Gestion de l’hôtel
With so many hotels to choose from, we are pleased you chose Centennial Hotel Spokane. It was a delight to hear you had an excellent stay, and we hope to see you back again.
par un voyageur
Publié le 14 oct. 2024
The room is clean and well appointed, but the bathroom (which had the door closed) smelled really bad. The shower curtain is very moldy at the bottom few inches but I think the worse problem is coming from the floor and shower drains. I covered them and ran the bathroom fan while going out for dinner and it was much improved.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Russell,We appreciated the opportunity to host you at Centennial Hotel Spokane. While it was our pleasure to provide you with clean and well-appointed accommodations, we're sorry you noticed an odor. Our housekeeping team is grateful for your feedback, and rest assured, this issue will be swiftly resolved. Thank you for being our valued guest, and we hope to welcome you back.
par un voyageur
Publié le 4 oct. 2024
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Centennial Management, Gestion de l’hôtel
Kelly, your feedback is greatly appreciated, and I am glad your stay met our standards of quality. Please visit the Centennial Hotel again the next time you're in Spokane.
par un voyageur
Publié le 15 août 2024
It all started from the moment we checked in. The guy at the front rattled off stuff like we were regulars there. Told us the wrong elevator and thus spent 20 mins going around trying to get to our room. Not something you want to do when your exhausted.
The matress was at least 20 years old. Sagged and lumped all over and was pretty much not sleepable. Pillows were way to thick.
Went to pool and no towels. Went back and asked same guy at front for towels. Said he would take care of that. 5 mins later still no towels so we stole some from the laundry cart. 30 mins later the girl comes out with towels.
Tired of paying top dollar for crap service.
Commentaires de Gestion de l’hôtel
19 août 2024 par General Manager, Gestion de l’hôtel
Dear Paul,Thank you for taking a moment to share your honest thoughts. We are always working our hardest to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we didn't meet your expectations. Your concerns regarding our accommodations and the service you received will be discussed internally to ensure that we are meeting our own high hospitality standards. It was a pleasure having you here, and we hope you will give us another chance to change your lasting impression.
par un voyageur
Publié le 9 août 2024 sur Expedia
When checking in they didn’t have the correct date in their system. They charged me for my stay even though I had a prepaid reservation, and showed the staff member my receipt. I had to sort out with front desk next morning. It still took awhile for the amount to come back from being held on my card.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Lindsay,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any confusion with your reservation, and we'll look into this further. Should you be in the area again, please consider coming back to see us.
par un voyageur
Publié le 9 août 2024 sur Expedia
Very good value. A hot tub would be nice. I would stay there again.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Christa,Thank you for sharing your review of Centennial Hotel Spokane. It's wonderful to hear that you found the stay to be a great value. Your feedback about adding a hot tub is appreciated and will be considered as we look to enhance our amenities. We look forward to the opportunity to welcome you back in the future.
par un voyageur
Publié le 9 août 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear David, We're happy to hear that you had a nice experience at Centennial Hotel Spokane. Thank you for sharing your perfect rating, and please return soon.
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Centennial Management, Gestion de l’hôtel
Erik, Thank you for your glowing feedback! We are glad that our service lived up to your standards. We hope to see you at the Centennial Hotel Spokane very soon!
par un voyageur
Publié le 9 août 2024 sur Expedia
Comfortable
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Arie,Thank you for your review. Our comfortable rooms are sure to offer you a refreshing recharge, and we hope to see you again soon at Centennial Hotel Spokane.
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Centennial Management, Gestion de l’hôtel
Karen, Thank you for your glowing feedback! We are glad that our service lived up to your standards. We hope to see you at the Centennial Hotel Spokane very soon!
