Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,3 Service et personnel
2,8 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 sept. 2024 sur Expedia
The place is dirty and unsafe
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Jennifer Kelley, Gestion de l’hôtel
On behalf of my staff and myself I do apologize for the unsatisfactory experience you had with us. I hope that in the future you give us another chance, we are making changes here to better serve you.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Jennifer Kelley, Gestion de l’hôtel
Thank you for the wonderful review we hope to see you again in the near future.
par un voyageur
Publié le 29 août 2024 sur Expedia
Great service and very comfortable
Commentaires de Gestion de l’hôtel
30 août 2024 par Jennifer Kelley, Gestion de l’hôtel
I am so glad you enjoyed your stay. I hope you come back real soon.
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Jonathan RediResponse Specialist, Gestion de l’hôtel
Hello Pam, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SPOKANE - VALLEY and I were saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 28 août 2024 sur Hotels
I love this place because it has spacious showers and a full size refrigerator! The new manager, Jennifer is fantastic and working endless hours to ensure everyone is happy!
Commentaires de Gestion de l’hôtel
30 août 2024 par Jennifer Kelley, Gestion de l’hôtel
Thank you Tracey cant wait to see you again.
par un voyageur
Publié le 26 août 2024 sur Hotels
Dirty sheets and comforter, nasty shower and sinks, unusable and highly unsafe stove top with a broken dial. Paper thin walls allowing you to hear every word said in surrounding rooms and outside. A car being towed had the alarms going off at 2 in the morning for almost 20 full minutes. The only good thing to come of this stay was engaging with Wesley, who has wonderful energy and is very upfront and honest. There are closed in corridors with the stairs and elevators, and walking through I was cat called. You are not close enough to any noteworthy destinations to ignore the lack of safety and disgusting environment. There are trash bags left in hallways, and cigarette smell seeping through every surface. The floors were sticky and even the curtains were stained. Do not stay here unless you can confidently defend yourself and bring your own sheets/whatnot.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Jennifer Kelley, Gestion de l’hôtel
On behalf of my staff and myself we are sorry that you had an unsatisfactory experience with us. I wish you would have contacted me during your stay so I could have addressed the issues during your multiple day stay. Again we do apologize.
par un voyageur
Small room
Publié le 25 août 2024 sur HotelsSmall room, small bathroom, short shower curtain that made the shower leak all over the bathroom floor
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Jennifer Kelley, Gestion de l’hôtel
We will be addressing the issue with the shower thank you for bringing this to our attention. We hope you will come and stay with us again.
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Patrick,Your review of the HomeTowne Studios by Red Roof Spokane - Valley was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Jennifer Kelley, Gestion de l’hôtel
on behalf of our staff and myself I do apologize for the unsatisfactory experience you had here at the hotel. we are under new management since your stay with us in July I hope you give us another chance to make your stay a good experience.
par un voyageur
Publié le 19 août 2024 sur Expedia
The property is fine but the whole area is a gang hangout.
Commentaires de Gestion de l’hôtel
22 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Nicholas, Thank you for telling us about your stay at the HomeTowne Studios by Red Roof Spokane - Valley. I am glad that you were pleased with our property, despite the issue you highlighted. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
