Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,3 Service et personnel
2,8 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Jennifer Kelley, Gestion de l’hôtel
Thank you for your wonderful review we hope you come back and see us again soon.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Jennifer Kelley General Manager, Gestion de l’hôtel
Thank you for taking the time to give us your feedback we strive to make each guest experience as comfortable as possible. We take your review very seriously and hope to see you again.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hello Chantal, Thank you for taking a moment to complete our survey regarding your stay at the HomeTowne Studios by Red Roof Spokane - Valley. Your 8/10 score following your stay brought so much joy to our team. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Expedia
The 1st room received was not serviced, so I had to get another room. There was a half-consumed pop in the fridge of the second room and the TV did not work due to not being hooked up to cable/internet service. This clerk was apologetic but not helpful stating he didn't know what to do about the TV. No Coffee or Snack center as advertised.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Jennifer Kelley General Manager, Gestion de l’hôtel
On behalf of my staff and myself I do apologize for the unsatisfactory experience you had with us. We take each and every review very seriously and are working towards making sure each and every one of our guests leave us with a smile on their face. I hope in the future you give us another chance to make your stay a happy one.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Brett,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Spokane - Valley and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Expedia
We never even ended up staying. Walked in and turned right back around to check out. Absolutely filthy
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Michael, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Spokane - Valley. I am sorry that your experience did not meet your expectations. Please accept our humblest apologies for the uncleanliness of the room which hindered your stay. While our goal is to deliver clean and comfortable accommodations to all guest, it appears we fell short with you. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Jennifer Kelley, Gestion de l’hôtel
On behalf of myself and my staff we do apologize for the unsatisfactory experience you had with us. We take all complaints very seriously and are working towards making sure all guests are satisfied with their experience at our hotel.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Jennifer Kelley General Manager, Gestion de l’hôtel
on behalf of my staff and myself I do apologize for the unsatisfactory experience you had with us. We are working very hard to make the necessary changes to insure each and every guest has an enjoyable experience. We hope in the future you give us another chance.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
was a little dirty, door was ajar when we went to our room only 1 bed had a conforter other only had sheets
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Olive,Thank you for telling us about your recent visit at HOMETOWNE STUDIOS SPOKANE - VALLEY. I was saddened to read that the uncleanliness concern mentioned and the other concerns listed hindered your stay. Please know that our team at Red Roof makes an effort to thoroughly clean and inspect all of our rooms, so the feedback provided is greatly appreciated, as it will help in the betterment of our hotel. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 sept. 2024 sur Expedia
The on-site manager called me to ask if the room was OK. This was extraordinary. We talked about adjusting the shower curtain and options for coffee in the morning.
I felt she really cared about her guests.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Allen,Thank you for telling us about your recent visit at HOMETOWNE STUDIOS SPOKANE - VALLEY. I was happy to read that our accommodating staff met your needs. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
