Ratings based on 894 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 26, 2024 on Expedia
Comment from Hotel Management
Mar. 27, 2024 by Kathy - GM, Hotel Management
Dear Gary, thank you most kindly for your 4 our of 5. I assume your stay was as expected. We look forward to having you back. Wishing you well!
by A traveller
Posted Mar. 25, 2024 on Hotels
Comment from Hotel Management
Apr. 27, 2024 by Montvale Hotel Front Desk, Hotel Management
Thank you very much! We are glad to hear you enjoyed your stay and we hope to see you again soon!
by A traveller
Posted Mar. 25, 2024 on Expedia
We love the boutique-style of this property. It has so much character and the staff are ALWAYS so helpful and friendly. It is close to so many great restaurants and within walking distance to shopping and the Spokane Arena. This is a fantastic place to stay in downtown Spokane!
Comment from Hotel Management
Mar. 25, 2024 by Front Desk, Hotel Management
Dear Vikki! Thank you most kindly for your detailed review! We absolutely agree with your comments in decor and our location is so central to so many wonderful opportunities in entertainment and restaurants in downtown Spokane. Thank you for recognizing our allure. We look forward to seeing you back at the Montvale soon. Wishing you well and thanks again, Vikki.
by A traveller
Posted Mar. 25, 2024 on Expedia
We love this property the bed is comfortable. We can walk to where we want to go. Staff is awesome.
Comment from Hotel Management
Mar. 25, 2024 by Front Desk, Hotel Management
Dear Oresta, thank you for giving us a 5 our of 5! We appreciate that you took the time to let us know about your experience. Thanks again, Oresta!
by A traveller
Posted Mar. 21, 2024 on Expedia
The building is 125 years old but well maintained. The property itself has a unique charm to it. The exterior walls are great, even just one floor above 1st you could barely hear any road noise (just the occasional emergency vehicle). The floors are creaky and the walls are thin though, which is to be expected of a building this age.
Overall the location is great for a lot of downtown venue activity (the Fox, Riverside Place, Knitting Factory, and more). There is gated/fenced parking for $10/day which is in near an encampment but everyone seemed to stay to themselves. The building has charm, and the bed was very comfortable.
Comment from Hotel Management
Mar. 21, 2024 by Front Desk, Hotel Management
Dear Rob - thank you for taking your time to share your experience. Yes, the Montvale building was listed on the National Historic Register in 1998 so with that comes crackling. I do hope you enjoyed your room and the environment. Guests find the Montvale very peaceful. In any case, we appreciate your thoughtful comments about staff and our amenities. Looking forward to having you back!
by A traveller
Posted Mar. 19, 2024 on Expedia
Nice hotel. Would stay there again.
Comment from Hotel Management
Mar. 20, 2024 by Steamplant Staff, Hotel Management
Thank you for staying with us and for leaving a review.
by A traveller
Posted Mar. 19, 2024 on Expedia
The staff was amazing, helpful, friendly and knowledgeable to "things to do while visiting the area." The property is outdated, but that is also what makes it unique. The location is perfect walking distance to the Riverfront, shopping, restaurants, boutiques, and cafe shops.
Comment from Hotel Management
Mar. 19, 2024 by Front Desk, Hotel Management
Thank you for your feedback, Joy. It is greatly appreciated. Thanks for taking the time to share : )
by A traveller
Posted Mar. 19, 2024 on Expedia
Very nice heritage hotel.
Clean and well maintained.
Pleasant staff.
Only downside was slightly noisy building ventilation fan that runs all the time and makes it hard to sleep.
Comment from Hotel Management
Mar. 19, 2024 by Front Desk, Hotel Management
Thank you for your feedback, Dan. It is greatly appreciated. Thanks for taking the time to share : )
by A traveller
Posted Mar. 18, 2024 on Expedia
Great location for doing things downtown. Inside the room there was no decor, no coffee maker or bottled water but there was a refrigerator with a microwave on top. It is an old property with squeaky floors that can wake you up. There was coffee and muffins on our floor but we didn’t know about it until we were leaving. We were there on a weekend when rates were very high due to so many things going on in town so our rate was quite high but we did want that location. In general it just seems like this property could be a lot more inviting with a few updates and refreshing.
Comment from Hotel Management
Mar. 18, 2024 by Kathy - GM, Hotel Management
Dear Audrey, thank you for sharing your opinion about your experience. I do apologize for missing the opportunity to make sure you knew we had a coffee/tea bar available 24/7. We use Thomas Hammer coffee and it really is good. Regarding the property, please know the Montvale is the oldest hotel in Spokane and is registered as a Historical building - hence the reason you hear the floors. We are very proud of our hotel and we take a lot of pride in ensuring the property keeps it allure of being historic. I am sorry we didn't meet your expectations. Given our location to so many things located downtown, I do hope to earn your business back in the future. Thanks for staying with us and know your candor is appreciated. Respectfully.
by A traveller
Posted Mar. 17, 2024 on Expedia
Always stay here when we are in Spokane. The staff here is unsurpassed and always goes the extra mile for their guests! The history here and close proximity to dining, shopping, and entertainment can't be beat.
Comment from Hotel Management
Mar. 17, 2024 by Front Desk, Hotel Management
Dear Craig, thank you for giving us a 5 our of 5! We appreciate that you took the time to let us know about your experience. Thanks again, Craig!
