Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Chambre simple mais grande
2 grands lits
Frigo
Grande salle de bain
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Anna,Thank you for your feedback. We're glad you appreciated the spacious room, large beds, and bathroom. We will strive to improve to make your next stay more enjoyable.
par un voyageur
Publié le 26 août 2024 sur Expedia
Hallway Rooms smelling of cigarettes.
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Osas,We are sorry to hear about the cigarette smell in the hallway and rooms. This is not the experience we aim to provide, and we'll address this issue promptly to ensure a fresher environment for our guests. Your feedback is valuable to us, and we hope to have the opportunity to improve your stay in the future.
par un voyageur
Basic room and amenities
Publié le 26 août 2024 sur HotelsBed was comfortable, outside side door doesn’t lock, trash in bags sitting outside garbage can in hallway, room good size, a/c looked new and worked, has a pool but I didn’t use, room was ok
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Lori,Thank you for your feedback. I'm glad to hear you found the bed comfortable and appreciated the size of the room. However, I apologize for the issues you encountered, such as the door not locking and the trash in the hallway. These matters will be addressed immediately. We hope to offer a better stay next time.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi David,Appreciate you for awarding us with a 6-star rating. We trust you had a wonderful stay. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We are eagerly anticipating your next visit!
par un voyageur
Beware place of suspicious characters
Publié le 25 août 2024 sur HotelsQuick overnight trip , long line at check in , key not activated correctly , burn holes on bed spread,
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Alejandro,We apologize for not meeting your expectations. The long check-in wait, issues with your room key, and burn holes on the bedspread are unacceptable. Your concerns about the atmosphere and safety are taken seriously, and we will address these issues promptly. We hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Patrick,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. Please don't hesitate to share if you have any suggestions on how we can further enhance our guests' experience. We're eager to welcome you back on your next visit!
par un voyageur
Publié le 25 août 2024 sur Expedia
I did not have house cleaning services for the four nights I was there.
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kevin,I apologize for the inconvenience you experienced with the lack of housekeeping services during your stay. This is not the standard of service we aim to provide. I will ensure that this issue is addressed with our team to prevent it from happening in the future. We look forward to serving you better in the future.
par un voyageur
Publié le 24 août 2024 sur Expedia
Reserved a room online and finally after 15 minutes of waiting in office got key only to get a key to a room that was already occupied. Go downstairs get another room only to have a key to another room that was occupied. Went back and got yet another room but the key didn't work so we through the key in drop box and left to find a different hotel. Place smells terrible. Totally run down. Save your money for a different hotel.. DONT GO HERE!
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Benjamin,I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened. Your feedback is invaluable, and we will take immediate steps to address these issues.
par un voyageur
Publié le 23 août 2024 sur Hotels
The bathroom light was flicking and needs changing.
The towel holders (circle frame holders) were loose and coming off when I pulled out the towel from the rack. Everything else was fine.
Commentaires de Gestion de l’hôtel
24 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Richard,Thank you for your feedback and your 8/10 rating. We're glad to hear that most aspects of your stay were satisfactory. However, we apologize for the issues with the flickering bathroom light and the loose towel holders. We'll address these maintenance concerns promptly to ensure a better experience for future guests. We appreciate your understanding and hope to welcome you back soon!
par un voyageur
Publié le 23 août 2024 sur Expedia
Was supposed to be refunded. There we hooker's their and creepy people in and out of their.
Commentaires de Gestion de l’hôtel
23 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kari,I'm truly sorry to hear about your experience. The issues you’ve described are unacceptable, and I apologize for the inconvenience and discomfort you faced. We take these matters seriously and are committed to improving our standards and ensuring a better experience for our guests. If you have any further concerns please call up the property.
