Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,3 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi David,We're eager to understand the challenges you faced during your visit as you've rated us 1. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you better in the future.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jessuah,Appreciate you for awarding us with a 6-star rating. We trust you had a wonderful stay. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We are eagerly anticipating your next visit!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Great location!
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Candice,It's wonderful to know that our location contributed positively to your experience. We strive to provide an enjoyable and convenient stay for all our guests, and your comments are a great affirmation of our efforts. We look forward to welcoming you back and ensuring another excellent visit.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
The staff was exceptional treated so well.
The best pet friendly motel ever.
Parking was never a issue. Rooms were clean.
It was quiet. Did have a washer and dryer facility but unfortunately it was not in working order. highly recommend this location would stay there if the opportunity arose.Thank you so much for making our stay awesome!
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Julie,Thank you for your wonderful review! We're delighted to hear that our staff made your stay exceptional and that you enjoyed the clean rooms, quiet atmosphere, and pet-friendly environment. We express regret for the inconvenience with the washer and dryer and will work on addressing this. We truly appreciate your recommendation and look forward to welcoming you back if the opportunity arises.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Sarah,Your generous 8-star rating is highly appreciated. Ensuring our guests' satisfaction is our top priority, and we are eager to hear any ideas or suggestions you may have for your future visits. We look forward to welcoming you back on your next trip and strive to provide you with an even more exceptional experience.
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi David,We recognize that we fell short of meeting your expectations on this particular occasion as reflected in your rating of 1. We are keen to understand the specific challenges you faced during your visit, as your honest feedback, whether positive or negative, is essential for our ongoing enhancements. We anticipate the chance to improve and offer you a superior service in the future.
par un voyageur
Better than west side 6
Publié le 26 août 2024 sur HotelsClean, comfortable tv didn’t work in first room but was able to switch rooms
Front desk clerk was helpful and accommodating
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Lori,We're glad to hear that you found the hotel clean and comfortable and that the front desk clerk was helpful and accommodating. We apologize for the issue with the TV in your initial room but are pleased that we were able to resolve it quickly. Your comments are appreciated, and we look forward to serving you better in the future.
par un voyageur
Publié le 26 août 2024 sur Expedia
The whole property smelled like weed. A/C unit was very loud, bed uncomfortable.
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Isaac,We apologize for the inconvenience and assure you that the problems you raised do not correspond to our typical standards of service. We appreciate your input and will take these problems internally to avoid reoccurring problems. We hope to have the chance to make amends for your disappointment.
par un voyageur
Publié le 25 août 2024 sur Hotels
The room has very little lighting, hair in the shower, and what appears to be dog sh—t left on the floor, the bath tub has a hole on the in side wall the roof of the bathroom needs to be replaced. Just terrible, no microwave or mini refrigerator in the rooms to get either one is an editions charge, the price is to high for the condition they are in with no eminent. Tried to take pic but unfortunately it’s not letting me do so.
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Joshua,Please accept our sincere apologies for the inconvenience caused. Rest assured, your feedback will be shared with our team to address the issues you've raised and to ensure improvements are made. We'd appreciate the opportunity to provide you with a much more positive experience.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Rick,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
