Note fondée sur 1 609 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Lacey
Publié le 5 sept. 2024
Early checkin was really appreciated!
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Ruby River Staff, Gestion de l’hôtel
Thank you for staying with us. We appreciate your feedback!
par un voyageur
Ruime kamer met persoonlijke accenten
Publié le 9 août 2024 sur HotelsRuime, aangenaam ingerichte kamer. Stille omgeving, eigen restaurant met terras met uitzicht op de rivier.
Commentaires de Gestion de l’hôtel
10 août 2024 par Ruby River Staff, Gestion de l’hôtel
Bedankt voor uw geweldige recensie! We zijn blij om te horen dat u genoten heeft van uw ruime en goed ingerichte kamer, evenals van de rustige omgeving. Het is geweldig om te weten dat u ons restaurant met zijn prachtige terras met uitzicht op de rivier waardeerde. Uw geluk betekent veel voor ons, en we zijn echt dankbaar voor uw vriendelijke woorden. We kijken ernaar uit u weer te verwelkomen voor een ontspannend verblijf!
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Ruby River Hotel , Gestion de l’hôtel
Dear Meijuan,Thank you for your feedback regarding your recent experience at Ruby River Hotel. We are sorry to hear that your stay did not meet your expectations. Your comments are important to us, and we would like to understand more about the issues you encountered. Please reach out to our team so we can address your concerns directly and work towards improving our services. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience.
par un voyageur
Publié le 8 août 2024 sur Hotels
We had a nice stay. Great location. Not too far from the river where we go rafting. And there is a nice walkway around the river, great for an evening walk. The pool was nice but the music is really annoying. You can’t visit without screaming to one another. Didn’t enjoy 🙁
Commentaires de Gestion de l’hôtel
10 août 2024 par Ruby River Staff, Gestion de l’hôtel
Thank you for your feedback! We’re happy to hear you enjoyed the great location and the nice walkway along the river, perfect for evening strolls. We appreciate your comments regarding the pool music and understand how it can affect your experience. Your comfort is important to us, and we will look into ways to improve this aspect. We are thankful for your input and hope to welcome you back for another enjoyable stay!
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Ruby River Staff, Gestion de l’hôtel
Thank you for your outstanding 10/10 review! We are thrilled to hear that you had such a positive experience at our hotel. Your happiness and gratitude mean the world to us, and we appreciate your kind words. We strive to create memorable stays for all our guests, and it’s wonderful to know we succeeded with you. We look forward to welcoming you back in the future!
par un voyageur
Publié le 7 août 2024 sur Expedia
The property needs total renovations, rooms smelled of wet dog and cleanliness was sub par. The pool was noisy late at night although there is a noise rule in effect at 10pm. The area surrounding the hotel is unsafe as there were numerous homeless people roaming the property. Won’t return.
Commentaires de Gestion de l’hôtel
8 août 2024 par Ruby River Hotel , Gestion de l’hôtel
Dear Kellie,Thank you for sharing your feedback regarding your stay at Ruby River Hotel. We sincerely apologize for the issues you encountered, including the cleanliness of your room and noise disturbances from the pool area. Your concerns about safety and renovations are important to us, and we will address them with our management team to ensure improvements are made. We appreciate your insights and hope you might reconsider visiting us in the future as we work to enhance our guest experience.
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Ruby River Hotel , Gestion de l’hôtel
Dear Ron,Thank you for your feedback regarding your recent experience at Ruby River Hotel. We are sorry to hear that your stay did not meet your expectations. Your comments are important to us, and we would like to understand more about the issues you encountered. Please reach out to our management team so we can address your concerns directly and work towards improving our services. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a better experience.
par un voyageur
Publié le 6 août 2024 sur Expedia
Staff was friendly and helpful. We were able to check in an hour early. :)
The beds were comfortable.
One bed was a little wobbly though.
Commentaires de Gestion de l’hôtel
8 août 2024 par Ruby River Hotel , Gestion de l’hôtel
Dear Kristin,Thank you for your wonderful review of Ruby River Hotel! We’re thrilled to hear that our friendly and helpful staff made your early check-in a pleasant experience and that you found the beds comfortable. We appreciate your feedback regarding the wobbly bed; we will address this issue to ensure all our rooms meet our high standards. We look forward to welcoming you back for another enjoyable stay!
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Ruby River Staff, Gestion de l’hôtel
Thank you for your review and for giving us a 4-star rating! We are happy to hear that you had a positive experience during your stay. Your feedback is invaluable, and we are thankful for your support. If there’s anything we can do to enhance your next visit, please let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Ruby River Staff, Gestion de l’hôtel
Thank you for your fantastic review and for giving us a perfect rating of 10/10 stars! We are so happy to hear that you enjoyed your stay with us. Your positive feedback makes us feel thankful, and we strive to provide excellent service to all our guests. We look forward to welcoming you back in the future!
