Note fondée sur 812 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2023 sur Expedia
Le lit est étroit et la voie de chemin de fer a proximité est parfois gênante au passage de trains
Commentaires de Gestion de l’hôtel
24 août 2023 par Steam Plant GM, Gestion de l’hôtel
Thank you for your candor as we take customer comments very seriously. I will share your comments with staff. Regarding the train, the property was near the tracks when we acquired it and we did remodel the rooms to compliment the old days of rail transport. We do hope you return or decide to stay at one of our sister properties. Wishing you well. Kathy
par un voyageur
Publié le 3 janv. 2023 sur Expedia
Cet hôtel semble super mais 2 problèmes importants... 1- Notre chambre était collée sur le chemin de fer et les trains passent toute la nuit 2- Le lit est petit et inconfortable, le pire pour moi en plus de 20 hôtels/motels...
Commentaires de Gestion de l’hôtel
7 janv. 2023 par Steamplant Hotel Front Desk, Gestion de l’hôtel
Nous sommes désolés que vous n'ayez pas apprécié votre séjour dans notre hôtel. Nous prendrons vos commentaires et les utiliserons pour rendre l'expérience de ceux après vous encore plus agréable.
par un voyageur
Publié le 5 nov. 2024
Affordable and great staff.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Jacob, thank you for taking the time to share your feedback! We are glad to hear that you found our hotel affordable and enjoyed interacting with our staff. We truly appreciate your support and hope to see you again soon. Your satisfaction is our top priority, and we are always striving to improve our guest experience based on valuable feedback like yours. Thank you for choosing Steam Plant Hotel!Zachary Neighbors, General ManagerSteam Plant Hotel
par un voyageur
Publié le 9 août 2024 sur Expedia
Wonderful, kind young lady at the desk! Room was clean and cold!
Commentaires de Gestion de l’hôtel
10 août 2024 par General Manager, Zachary Neighbors, Gestion de l’hôtel
Thank you for taking the time to provide your feedback! We are pleased to hear you enjoyed your stay and look forward to welcoming you back to the Steam Plant Hotel.
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par General Manager, Zachary Neighbors, Gestion de l’hôtel
Thank you for taking the time to provide your feedback! We are pleased to hear you enjoyed your stay and look forward to welcoming you back to the Steam Plant Hotel.
par un voyageur
Publié le 8 août 2024 sur Expedia
very nice hotel deserves to be in ah better area
Commentaires de Gestion de l’hôtel
8 août 2024 par General Manager, Zachary Neighbors, Gestion de l’hôtel
Thank you for taking the time to provide your feedback! We are pleased to hear you enjoyed your stay and look forward to welcoming you back to the Steam Plant Hotel.
par un voyageur
Publié le 8 août 2024 sur Expedia
Great staff
Commentaires de Gestion de l’hôtel
8 août 2024 par General Manager, Zachary Neighbors, Gestion de l’hôtel
Thank you for taking the time to provide your feedback! We are pleased to hear you enjoyed your stay and look forward to welcoming you back to the Steam Plant Hotel.
par un voyageur de Winston Salem
Publié le 7 août 2024
We stayed at a sister property last year and wanted to try this one out. It was fine - definitely on the older side. They've done a good job with remodeling and making it newer. Attention to detail could use some work - housekeeping left a used bar of soap in the shower from the previous guest and had to request enough towels for two people.
Commentaires de Gestion de l’hôtel
8 août 2024 par General Manager, Zachary Neighbors, Gestion de l’hôtel
We sincerely apologize for the negative experience you had during your stay at our property. Our management team has taken note of your feedback and has addressed the issues with our housekeeping team. Rest assured, we will be conducting thorough inspections of each room to ensure that such oversights do not happen again in the future. We value your feedback and hope to have the opportunity to provide you with an improved experience on a future visit. Thank you for bringing these concerns to our attention.
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par General Manager, Zachary Neighbors, Gestion de l’hôtel
Thank you for taking the time to provide your feedback! We are pleased to hear you enjoyed your stay and look forward to welcoming you back to the Steam Plant Hotel.
par un voyageur
Good enough to sleep in
Publié le 7 août 2024 sur HotelsRoom itself was tidy and the bathroom shower was nicely remodeled. There was mold on the bathroom ceiling that was concerning. Paper thin walls that you could hear everything through. Offered “breakfast” but in reality there was a premade breakfast sandwich and bagel for choices along with apple sauce and tiny containers of juice. I would’ve spent my money elsewhere if I had known that. Front desk employees were super kind and helpful. Overall it was okay for the night but wouldn’t return.
Commentaires de Gestion de l’hôtel
8 août 2024 par General Manager, Zachary Neighbors, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our front desk employees to be super kind and helpful, and we apologize for the cleanliness issue you experienced in the bathroom. We have addressed this with our housekeeping team, and they will be sure to inspect the rooms thoroughly to prevent this from being an issue in the future.We appreciate your comments regarding our breakfast options, and we will take this into consideration as we strive to improve our offerings for our guests.We hope that you will consider giving us another chance in the future to provide you with a more enjoyable stay
