Note fondée sur 883 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2023 sur Expedia
Le lit est étroit et la voie de chemin de fer a proximité est parfois gênante au passage de trains
Commentaires de Gestion de l’hôtel
24 août 2023 par Steam Plant GM, Gestion de l’hôtel
Thank you for your candor as we take customer comments very seriously. I will share your comments with staff. Regarding the train, the property was near the tracks when we acquired it and we did remodel the rooms to compliment the old days of rail transport. We do hope you return or decide to stay at one of our sister properties. Wishing you well. Kathy
par un voyageur
Publié le 3 janv. 2023 sur Expedia
Cet hôtel semble super mais 2 problèmes importants... 1- Notre chambre était collée sur le chemin de fer et les trains passent toute la nuit 2- Le lit est petit et inconfortable, le pire pour moi en plus de 20 hôtels/motels...
Commentaires de Gestion de l’hôtel
7 janv. 2023 par Steamplant Hotel Front Desk, Gestion de l’hôtel
Nous sommes désolés que vous n'ayez pas apprécié votre séjour dans notre hôtel. Nous prendrons vos commentaires et les utiliserons pour rendre l'expérience de ceux après vous encore plus agréable.
par un voyageur
Publié le 27 nov. 2024
Always friendly staff
Commentaires de Gestion de l’hôtel
30 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Jennifer, thanks so much for recognizing our amazing team! Our staff takes pride in creating a welcoming environment for all our guests - it's great to hear they made such a positive impression during your stay.We believe that genuine, friendly service is what turns a good hotel stay into a memorable experience. Your feedback motivates us to keep nurturing this culture of warmth and hospitality among our team.Hope to welcome you back to Steam Plant Hotel soon! Let us know when you're planning your next visit. Happy Holidays..Zachary Neighbors, General ManagerSteam Plant Hotel
par un voyageur
Publié le 22 nov. 2024
I checked in and checked out. Place was filthy, bed was absolutely awful and I wouldn't feel comfortable staying in that hotel nor taking my shoes off.
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Hello James,We're genuinely disappointed to hear about your experience at Steam Plant Hotel. Our housekeeping team follows comprehensive protocols to prepare each room, with multiple quality checks before any guest arrival. This situation is highly unusual for our property, where we host numerous satisfied guests daily in our well-maintained rooms.Your feedback about the room conditions is concerning, as maintaining exceptional cleanliness is fundamental to our operations. The vast majority of our guests enjoy comfortable, pristine stays with us, which makes your experience particularly surprising.We appreciate you bringing this to our attention and value your feedback as we continuously work to ensure every guest has an outstanding stay.Thank you for taking the time to share your experience.Zachary Neighbors, General ManagerSteam Plant Hotel
par un voyageur
Publié le 5 nov. 2024
Affordable and great staff.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Jacob, thank you for taking the time to share your feedback! We are glad to hear that you found our hotel affordable and enjoyed interacting with our staff. We truly appreciate your support and hope to see you again soon. Your satisfaction is our top priority, and we are always striving to improve our guest experience based on valuable feedback like yours. Thank you for choosing Steam Plant Hotel!Zachary Neighbors, General ManagerSteam Plant Hotel
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Convenient location.
Clean.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Zachary Neighbors, Gestion de l’hôtel
Thank you for taking the time to provide your feedback! We are pleased to hear you enjoyed your stay and look forward to welcoming you back to the Steam Plant Hotel.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Loved Emma! She was the best and so helpful!
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Zachary Neighbors, Gestion de l’hôtel
Thank you for taking the time to provide your feedback! We are pleased to hear you enjoyed your stay and look forward to welcoming you back to the Steam Plant Hotel.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Zachary Neighbors, Gestion de l’hôtel
Thank you for taking the time to provide your feedback! We are pleased to hear you enjoyed your stay and look forward to welcoming you back to the Steam Plant Hotel.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Zachary Neighbors, Gestion de l’hôtel
Thank you for taking the time to provide your feedback! We are pleased to hear you enjoyed your stay and look forward to welcoming you back to the Steam Plant Hotel.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Zachary Neighbors, Gestion de l’hôtel
Thank you for taking the time to provide your feedback! We are pleased to hear you enjoyed your stay and look forward to welcoming you back to the Steam Plant Hotel.
