Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Henrico
Publié le 22 nov. 2024 sur HomeAway
par un voyageur
It’s Ok
Publié le 29 août 2024 sur HomeAwayThe master bed is old and creaks at every turn. Kitchen is lacking basic utensils and cookware
Commentaires de Gestion de l’hôtel
13 sept. 2024 par VrboOwner, Gestion de l’hôtel
Terri, thank you so much for taking the time to provide your feedback. We sincerely apologize for the issues that you encountered during your stay with us. The comfort and satisfaction of our guests are our priorities, and the experience you had is certainly not commonplace. We have made our local team aware of your maintenance concerns, and they will work diligently to address them appropriately. We hope to have another chance to impress you in the future!
par un voyageur
Not what was expected
Publié le 7 août 2023 sur HomeAwayArrived to find the house dirty. Contacted Vacasa (hosting business) to advise. Property Manager contacted us immediately and sent someone over to clean. Property Manager provided excellent communication during our stay.
There was a lack of proper cooking utensils, no lids for the pots/pans, master bedroom bed would squeak extremely loud anytime you moved - which provided an uncomfortable night sleep, kids beds were fold out cots, and the shower head in the master bath squealed while taking a shower.
Despite all that, neighbors were very nice and slip is available for your boat which was a short walking distance from the apartment.
Commentaires de Gestion de l’hôtel
23 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback! We appreciate you letting us know there is room for improvement, and we'll pass your comments regarding bed comfort onto our management team for consideration. We hope to have another chance to impress you in the future!
par un voyageur
Dirty house
Publié le 1 juill. 2023 sur HomeAwayPlace didnt have ac on.breaker was off.very hot.floors dirty.long black hairs in bathrooms.ac return vent nasty looking.master bed sounded like plastic when you moved.sliding door to balcony broken off.our white socks were black from walking on floors with dog hair.
Commentaires de Gestion de l’hôtel
17 juill. 2023 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
A quick visit to the Lake
Publié le 20 oct. 2022 sur HomeAwayThis cozy apartment was just what we needed for our quick visit to Lake Anna to participate in a local triathlon. The place was clean and nicely decorated. Checking in was easy and checking out was a breeze. All of the amenities we needed were available. Everything worked as expected: keurig, toaster, dishwasher, shower sinks, etc.
par un voyageur
Blue haven
Publié le 20 août 2022 sur HomeAwayThe house is real nice, The service the Vacasa provides is very good. We only have 2 isues the report. We knew but an email the Wi-Fi bill was fixed but it wasn’t. They gave us a hotspot in the fix the problem.
The other one is the TV to channel the provide really bad , in the last two days it was completely gone we were not able to see anything. Besides that the place is really nice
par un voyageur
Location
Publié le 18 mai 2022 sur HomeAwayGreat lake location. Plenty of restaurants nearby to choose from. Check out Lake Anna Marina / Fish Tales while you are there!
par un voyageur
Labor Day Weekend
Publié le 17 sept. 2021 sur HomeAwayEnjoyed the convenience of this location a lot. Loved using the dock slip! The place had Plenty of space and would definitely use this place again
par un voyageur
Fantastic place!
Publié le 31 août 2020 sur HomeAwayThis property was clean, cheerful and packed with amenities like shampoo, hand soap and a nicely stocked kitchen. Would highly recommend also for its central location.
par un voyageur
Condo
Publié le 28 août 2020 sur HomeAwayVery clean and comfortable. It could use a new king size mattress and larger TV scene.
