Avis Grand Hotel

Hello Charles, thank you for leaving us a five star review! We're happy to see that you enjoyed our hotel! We work hard to make each and every stay as wonderful as yours and we look forward to seeing you again soon!

Hello Roy, thank you for leaving us a five out of five review! We're glad to hear that you enjoyed our Serta mattresses even if they made you oversleep, your comfort is the one of the most important things to us after all! We're glad to see that you found our property well decorated, it means the world to hear such a compliment as a family owned property! We look forward to seeing you again soon for another grand stay!

Hello Rhonda, thank you for taking the time to leave us a review! We're happy to see that you found our location convenient and that you had an overall enjoyable stay. We look forward to seeing you again the next time you are in the area!

Hello Benjamin, thank you for leaving us a 10 out of 10 review! We're thrilled to see that you enjoyed your stay and look forward to seeing you again soon!

Hello Kimble, thank you for taking the time to leave us a review! We apologize for the noise at such an early time, our housekeepers do not start until 8/9am but we will be looking into the source of the noise you heard regardless to make sure your future stays are not disrupted. We look forward to seeing you again soon!

Hello David, thank you for taking the time to leave us a review! We're happy to see that overall you enjoyed your stay and would love to hear what we can improve upon to make your next experience even grander! We look forward to seeing you soon!

Hello Donna, thank you for taking the time to leave us a review. We do require a pet deposit and a cleaning fee, you can find more information listed under the fees and policies section for the hotel. It may take a few business days to appear on your card but the pet deposit is refunded after our staff check your room. Upon checking in, the signed registration form states that we have both a pet deposit and pet fee, we can email you a copy if you would like. When your daughter brought your dog in, as we were previously unaware of it, she was told about the deposit and fee and cut me off by saying she was aware of and okay with the fees and charge them to the card on file. Unfortunately, we've had numerous damages from dogs that pet owners said would behave fine and end up causing us thousands of dollars in damages which is why we have to institute the deposit in the first place. We additionally take extra measures in cleaning rooms with pets and the fee helps us afford the extra cleaning supplies and extra time for our housekeeping staff this is so we limit the exposure of allergens to the next guest. We're sorry that you were not told about this prior to your check in, we are unable to control how our information is displayed on most third party websites but urge you to read through all policies when booking future stays as this practice is becoming more common.While we do not have an elevator, I did offer you assistance when you came in with your bags as we understand it is not convenient. But I will check to ensure our lack of elevator is still listed on our property page. We hope that your next stay is much more pleasant and if you have further questions please be sure to reach out!

Hello Lori, thank you for leaving us a 5/5 review! We're thrilled to see that you enjoyed your stay and we were glad to have the opportunity to host you! Our staff works hard to keep the property clean and it's great to see their hard work showing through! We hope that you don't wait till next year's tournament and that we have you back for another grand stay soon!

Hello Lee, thank you for leaving us a 5/5 review! We're thrilled to see that you enjoyed your stay and that our staff made it all the better. We look forward to seeing you again soon!