Avis 3 Bed ~ 2 Bath~ Pool ~ Wifi ~ Pets Welcome ~Optional Heated Pool ~SS Barbecue

Good Afternoon Melissa , We never heard any of these complaints from the guests , other than the bathroom shower head and pool heat , that was all that was expressed to us the night before the guest check-out . We rent out the same day as check-out, we allow a check-in as well . Most homes are following the same practices . If the home was not cleaned properly , we would expect the guest to call /text or email the property manager immediately !!! Who would stay if the home was not cleaned ? The only two issues that were brought to our attention : Shower head and pool heat. 1 ) Shower head : Hall bathroom ( second bathroom in the home ) Pin sized hole located at the side of the shower head. Shower head worked properly guests could use it without any issues. The only thing that was noted was a pin size hole at the side of the shower head sprayed a light mist while shower is turned on . Shower head was replaced the following day , which was completed in a timely manner. The guest mentioning it the night before next day check-out we needed time to purchase it and have our maintenance man come over to replace . The guest was able to use the shower for the entire stay ( 2 nights ) Pool Heater : ( this pool holds 10,000 gallons of water ) Guests receive an automated notice to their email. It states that if you require pool heat please contact us prior to your arrival date , so we may turn it on. Guest sent text message, on the check-in date , to turn on the pool heater. I immediately went over to the vacation home and turned the pool heater on. I also removed the timer pins to allow the heater to run 24 hours a day for the entire stay to increase the water temperature quickly due to the short stay of the guests. The guest called and stated that the water temperature was not warm enough . I then told them I would not charge them for the pool heat . Payments : All payments and automated messages for payments comes from VRBO . I have no control over collecting your payment. Contract under daughters name : After reviewing your information that was sent through VRBO , you had send two different inquiries with two different names . We cannot tell who you are or who your daughter is unless you tell us prior to your arrival ? Contracts : We leave a blank contract under your contract ( in case of a last minute reservation the guest would have a contract to complete . ) The contracts are short term rental agreements between the guest and property manager . Grill : The grill is 6 months old and its not uncommon for a grill to smoke at times . We have never ask or expected a guest to pay or refill a propane tank . We always have two tanks that are available right beside the barbecue grill for the guests to use in case the first tank empties , the guest will have a tank to use without any interruption in their grilling experience. I hope this helps explain any questions the guest have. Thanking for staying at our vacation rental home .