Ratings based on 922 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.4 Service & staff
3.5 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 17, 2024
The pictures on the website or Travelocity app, doesn’t seem like the same as the one it’s real, paid too much, and we don’t even got a comfortable mattress or bed 🛌 will never comeback here…
Comment from Hotel Management
Oct. 22, 2024 by Sandy., Hotel Management
Thank you for sharing your feedback. We sincerely apologize that your recent experience did not meet your expectations. We strive to ensure that all of our guests have a comfortable and enjoyable stay, and we are sorry to hear that you encountered issues with the mattress and bed.We would also like to address your concern regarding the pictures on the Travelocity app. We do our best to provide accurate and up-to-date images that reflect our accommodations, and we will be reviewing this to ensure all photos are aligned with reality.Your feedback is invaluable to us, and we would appreciate the opportunity to make things right. Please feel free to contact us directly at 845-426-20000, and we will do our utmost to resolve any issues and offer you a more comfortable stay in the future.Once again, we apologize for the inconvenience and hope to welcome you back for a better experience.Warm regards
by A traveller
Posted Aug. 28, 2024 on Hotels
Comment from Hotel Management
Oct. 13, 2024 by Sandy., Hotel Management
Thank you so much for taking the time to provide your valuable feedback! We truly appreciate your kind words and are delighted to hear that you had a positive experience during your stay.Our team is dedicated to providing exceptional service, and it is always rewarding to know when our efforts have made a difference. Your feedback serves as great encouragement for us to continue delivering the best possible experience for all of our guests.We look forward to welcoming you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.
by A traveller
Posted Aug. 24, 2024 on Expedia
the property was nice but they need to clean it . a lot of people smoking in the building that cause everywhere smell weed
Comment from Hotel Management
Sep. 30, 2024 by Kyle, Hotel Management
Dear Jocelyn,Thank you for taking the time to share your feedback about your recent stay with us. We’re glad to hear that you found the property nice, but we sincerely apologize for the cleanliness issues and the unpleasant smell you encountered during your visit.We take pride in maintaining a clean and welcoming environment for our guests, and we regret that we did not meet those expectations. Your comments regarding the smoking and the resulting odor will be addressed with our management team to explore solutions that can improve the overall experience for our guests.We appreciate your valuable input, as it helps us identify areas for improvement. If there’s anything else you would like to share or if you have any further concerns, please feel free to reach out to us directly at [84542620000].Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,
by A traveller
Posted Aug. 22, 2024 on Expedia
All good
Comment from Hotel Management
Oct. 7, 2024 by Sandy., Hotel Management
Thank you so much for taking the time to share your wonderful experience. We’re thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your kind words about mean a lot to our team.We strive to create a welcoming and memorable experience for all our guests, and it’s great to know that you felt that during your stay. Should you plan another visit to, we would love to welcome you back and ensure you have another fantastic experience.Safe travels and warm regards,
by A traveller
Smelly with bed bugs
Posted Aug. 12, 2024 on HotelsThe stay wasn't good, the room smelled and I left when we saw bed bugs
Comment from Hotel Management
Sep. 30, 2024 by Kyle, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. We are deeply sorry to hear about your experience, and we sincerely apologize for the issues you encountered with the room smell and the presence of bed bugs.Your comfort and safety are our top priorities, and we take such matters very seriously. We are currently investigating the situation to ensure that our rooms meet the highest standards of cleanliness and hygiene. Our pest control team will be contacted immediately to address the concern and prevent any future occurrences.We understand how distressing this experience must have been, and we appreciate you bringing it to our attention. If you would like to discuss this further or if there’s anything we can do to make it right, please reach out to us directly at [845-426-20000].Thank you for your understanding, and we hope to have the opportunity to restore your faith in our hotel in the future.Best regards,
by A traveller
Posted Aug. 11, 2024 on Expedia
It's not my first stay there but i noticed this time the room, even clean, smells like smoke when you get in. If the breakfast can be various for a continental breakfast it will be great.
Comment from Hotel Management
Sep. 30, 2024 by Sandy., Hotel Management
Thank you for being a returning guest and for taking the time to share your feedback about your recent stay. We appreciate your loyalty and value your input.We sincerely apologize for the smoke smell you encountered in your room. We understand how important a fresh and pleasant environment is for our guests, and we will address this issue with our housekeeping team to ensure that we find effective solutions for future stays.We also appreciate your suggestion regarding the variety of our continental breakfast. We continually strive to enhance our offerings, and your feedback will be considered as we look to improve our breakfast options for all guests.Thank you once again for your valuable insights. If you have any further comments or concerns, please feel free to reach out directly at [contact information]. We look forward to welcoming you back and providing you with an even better experience on your next visit.Warm regards,
by A traveller
Posted Aug. 11, 2024 on Expedia
Convenient.
by A traveller
Posted Aug. 11, 2024 on Expedia
I liked the view and the privacy for me and my kids. Would recommend to any parents
Comment from Hotel Management
Oct. 7, 2024 by Sandy., Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the view and felt comfortable with the privacy for you and your kids. It's great to know that families like yours feel at ease here. We appreciate your recommendation and hope to welcome you back soon!
by A traveller from Haverstraw
Posted Aug. 11, 2024 on Expedia
The linens were dirty, the bath tub was dirty, the toilet didn't flush the room smelled liked smoke it was the worst place I've ever stayed.
Comment from Hotel Management
Oct. 13, 2024 by Sandy., Hotel Management
hank you for sharing your experience with us. We sincerely apologize for the unacceptable conditions you encountered during your stay. The issues you described regarding the linens, bathroom cleanliness, and room odor do not reflect the standards we strive to uphold, and we are deeply sorry for the discomfort and inconvenience this caused.Your feedback has been shared with our housekeeping and maintenance teams to ensure these matters are addressed immediately and improvements are made to prevent such issues from occurring in the future. We are committed to maintaining a clean, comfortable environment for all our guests, and we regret that we did not meet your expectations on this occasion.We truly appreciate your feedback as it helps us improve, and we hope you will give us another opportunity to provide you with the quality experience you deserve.
by A traveller
Posted Aug. 11, 2024 on Expedia
Hotel rooms are dirty
Comment from Hotel Management
Oct. 22, 2024 by Sandy., Hotel Management
Thank you for sharing your feedback. We sincerely apologize that the cleanliness of your room did not meet your expectations during your stay. Cleanliness is one of our top priorities, and we regret that we did not deliver the standard of service you deserve.Please know that we take this issue seriously, and we have already addressed it with our housekeeping team to ensure this does not happen again. Your experience does not reflect the quality we strive to provide to our guests, and we are committed to making the necessary improvements.We would greatly appreciate the opportunity to make things right. If you plan to visit us again, please contact us directly at [Contact Information], and we will ensure your next stay is more comfortable and up to our usual standards.Thank you again for your feedback, and we hope to have the chance to serve you better in the future.Warm regards,
