Note fondée sur 318 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,2 Service et personnel
2,7 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2024 sur Expedia
waited 30 minutes on someone to arrive to desk due to smoking in the parking lot. Uncomfortable and unclean
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Tracy, Thank you for your feedback. We sincerely apologize for the wait you experienced at the front desk and for the discomfort and cleanliness issues you encountered during your stay. We take these matters seriously and will address them with our team to improve our service and maintain a pleasant environment for all guests. Your experience is important to us, and we hope to provide you with a better stay in the future. We look forward to welcoming you back.Sincerely,Hotel Management
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Excellent place. Staff was nice and room was cleaned and nice.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Carter, Thank you for your kind feedback. We’re thrilled to hear that you had an excellent stay and appreciated the cleanliness of your room as well as the friendly service from our staff. Providing a welcoming and comfortable environment is our priority, and we’re pleased that we were able to meet your expectations. We truly value your feedback and look forward to welcoming you back to Extended Stay America for another great experience!Sincerely,Hotel Management
par un voyageur
Publié le 15 oct. 2024 sur Expedia
This is a tenement not a Hotel. A lot, I mean a lot of people live here and they normally would be homeless.
I think they have a few rooms held back to rent for a weekend when the Razorback's play football. I took it because they were the only hotel not sold out.
Would not stay here again and Expedia should have a disclaimer on the site as a very, very, very last resort.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michael, Thank you for your feedback. We apologize that your experience did not meet your expectations. As an extended stay property, we cater to both short-term and long-term guests, which may have impacted your impression. We appreciate your input and will review how we communicate the nature of our accommodations with booking platforms. Your comfort and satisfaction are important to us, and we hope you’ll consider giving us another chance in the future. We look forward to welcoming you back.Sincerely,Hotel Management
par un voyageur
Publié le 10 oct. 2024 sur Expedia
par un voyageur
Publié le 9 oct. 2024 sur Expedia
After arriving at this property, I quickly decided that I could not stay there. Even though my reservation said non refundable, I fully expect this company to refund my money. No where in the description did it include, dirty, smelly rooms with a drug use atmosphere. I did not try and complain with the staff, as I knew there would be nothing they could have done. I had to find another room for the weekend for the safety of myself and daughter.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear James, Thank you for your feedback. We deeply regret that your experience did not meet expectations. Cleanliness and safety are top priorities, and we take your concerns very seriously. Please be assured that we will address any issues with cleanliness with our housekeeping team. Also, after looking up your account details, we found that you were not charged for your stay. We appreciate your feedback and hope to have you as our guest in the future.Sincerely,Hotel Management
par un voyageur
Publié le 4 oct. 2024 sur Expedia
par un voyageur
Publié le 30 sept. 2024 sur Hotels
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The place was nasty. Rooms had holes in the wall and the bathroom door was missed up. Tv did not work
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Casey, Thank you for your feedback. We sincerely apologize for the condition of your room and the issues you encountered with the bathroom door and TV. This is not the experience we want our guests to have, and we appreciate you bringing these matters to our attention. We are committed to making improvements and addressing maintenance concerns promptly. Your input is valuable to us, and we hope you’ll consider giving us another chance for a better stay. We look forward to welcoming you back!Sincerely,Hotel Management
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Room smelled like cigarettes, found roaches, you get what you pay for....
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Ryan,Thank you for sharing your feedback. We sincerely apologize for the unpleasant odor and the presence of roaches in your room. Your comfort is important to us, and we regret that we fell short of your expectations during your stay. We are addressing these concerns with our team to ensure immediate improvements. We appreciate your comments and hope you’ll consider giving us another chance for a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 25 sept. 2024 sur Expedia
It was nice and quiet, and clean.
