Note fondée sur 584 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de SHERWOOD
Publié le 3 oct. 2024
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Tracy M. Guest Service Manager, Gestion de l’hôtel
Thank you so much for taking time to answer our questions! We look forward to you staying with us again.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
2 oct. 2024 par mwilson, Gestion de l’hôtel
Karina, thank you for your rating of Fairfield Springdale. We hope to welcome you back soon!
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par mwilson, Gestion de l’hôtel
Mary, thank you for your review of Fairfield Springdale! We appreciate your business and loyalty. We hope to see you again soon! Happy Autumn!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Check-in clerk wasn't very friendly, he made no eye contact, no smiles, robotic in nature. Head housing cleaning fenale was friendlier and nicer than the check-in clerk was. Hotel had only ONE ice machine in the WHOLE hotel! (What the hell). My king suite was nice, clean, up to date, but the dimmer switch for lights over the bed fell off in my hand bcuz it apparently has been broken for a while and was just 'placed' on knob instead of attached. Dimmer switch next to lounge/couch area next to TV has a 'short' in it and didn't work properly. IF I'm paying over $200 per night, I have higher expectations of the hotel. My room was #215 and I have stayed at this hotel 4 times now, so I expected better. I was not asked if I was a Bonvoy member upon check-in (which I am).
Commentaires de Gestion de l’hôtel
25 sept. 2024 par mwilson, Gestion de l’hôtel
COLLIN, please accept our apologies for the inconvenience you experienced during your stay. We will use this as a training opportunity with the staff. Again, we apologize for any inconvenience.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
We really appreciated the breakfast, especially the gluten free options. Everything was great, except we felt we needed more towels available (we were able to get more, but felt more could have been offered from the beginning. Also, our bathroom door wouldn’t close all the way. It wasn’t a big deal for us as a married couple, but other guests might not appreciate it.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par mwilson, Gestion de l’hôtel
Haley, thank you for your review. We appreciate your business and your feedback. We are pleased to hear that you enjoyed the breakfast! We do put the standard amount of terry in each room as more is available upon request. Maintenance has been made aware of the bathroom door and will have that corrected asap. Thank you so much for letting us know! We hope to see you again soon.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par mwilson, Gestion de l’hôtel
My sincerest apologies that your stay did not go as planned. You did not leave any comments to guide us in what went wrong for you. Please reach out to us if you have any questions or concerns that you would like to discuss. Again, apologies for whatever may have prompted the low rating for your stay.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Rooms need a major upgrade. Mine smelled like sweat. Fortunately I was so tired I was able to sleep. We are supposed to stay here with my wife and daughter in a few weeks for homecoming but will be looking for a different place...even if I have to pay more.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par mwilson, Gestion de l’hôtel
Craig, Please accept my apologies for your less than perfect stay. I'm not sure about the sweat smell; I just went into your room and yes, it was warm as the heater was running, but I didn't smell anything unusual. I suppose our sniffers are just different. I will let housekeeping know about your comments and list that room for a deep clean. Again, my apologies!
par un voyageur de Carthage
Publié le 14 sept. 2024 sur Expedia
Worst breakfast ever
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Tracy M. Guest Service Manager, Gestion de l’hôtel
James, I am so sorry that our breakfast was not up to your standards. What can we do to make it better?
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par mwilson, Gestion de l’hôtel
Henry, thank you for your rating of Fairfield Springdale. We are so glad you enjoyed your stay with us. We always strive to improve our guest experience. Please let us know if you have any recommendations that would have resulted in a higher rating regarding your stay. We hope to welcome you again in the future!
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par mwilson, Gestion de l’hôtel
Shashank, thank you for your feedback of Fairfield Springdale! We appreciate your business and hope to see you again in the near future.
