Note fondée sur 555 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 juin 2024 sur Expedia
Great staff members and good location.
Commentaires de Gestion de l’hôtel
9 juin 2024 par mwilson, Gestion de l’hôtel
Joseph, thank you for staying with us at Fairfield Springdale! We so appreciate your feedback and loyalty! It was a pleasure to speak with you and we hope you keep us in mind when you return to Northwest Arkansas!
par un voyageur
Publié le 31 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 mai 2024 par mwilson, Gestion de l’hôtel
Josh, apologies that your stay was not up to your expectations. You didn't comment on items of disappointment so it can only be determined that you wanted "more". It's our hope that you will give us another try when you are in the area again and let us know what we can do to improve your experience.
par un voyageur
Publié le 26 mai 2024 sur Expedia
The breakfast was limited and stale. The room wasn't properly cleaned after the previous guest. The pool was tiny. The gym was limited on machines and weights. The hotel was quiet and the bed was super comfortable. The bathroom was beautiful. I wouldn't stay here again though.
Commentaires de Gestion de l’hôtel
28 mai 2024 par mwilson, Gestion de l’hôtel
Wendy, Let us apologize for any inconvenience you may have experienced. Housekeeping will be addressed as to the cleanliness of the room you occupied. We hope you will still chose a Marriott for your future stays.
par un voyageur
Publié le 20 mai 2024 sur Expedia
Maintenance seemed to be of low priority.
Commentaires de Gestion de l’hôtel
21 mai 2024 par mwilson, Gestion de l’hôtel
Daniel, Please accept my apologies for any issues that may have occurred during your stay with us. I will certainly address your review with the maintenance team.
par un voyageur
Short a stay in Springdale, AR
Publié le 14 mai 2024 sur HotelsFamily event visit, very convenient hotel location
Commentaires de Gestion de l’hôtel
15 mai 2024 par mwilson, Gestion de l’hôtel
Bader - thank you for choosing Fairfield Springdale! We so appreciate your business and loyalty to Marriott. We hope to see you again soon!
par un voyageur
Publié le 10 mai 2024 sur Expedia
Staff was indiffent. Construction of check in counter was disruptive at 5:00 on Friday which I would think would be a busy time. Young man helping us acted like we were bothering him. Check out showed VERY sloppy work done. Hotel showed more than average wear.
Commentaires de Gestion de l’hôtel
12 mai 2024 par mwilson, Gestion de l’hôtel
Thank you for taking the time to let us know about your experience while staying with us. Your experience ofKaren - Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.
par un voyageur
Publié le 2 mai 2024 sur Hotels
We had an ant infestation in our room. I woke up and had dead ants in my shoes. I told the clerk upon check out to which he replied “oh great.”
Commentaires de Gestion de l’hôtel
3 mai 2024 par mwilson, Gestion de l’hôtel
Anonymous, we apologize for any inconvenience. Unfortunately, it is that time year for the weather and rain to drive those little things into the building. We did call pest control right away to take care of any problem that could have arisen. Again, please accept our apologies.
par un voyageur
Publié le 27 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 avr. 2024 par mwilson, Gestion de l’hôtel
Laura - Let me apologize that your stay was not up to your expectations. We always strive to give our guests the best possible experience when traveling. We hope you will give us another change in future travels.
par un voyageur
Publié le 24 avr. 2024 sur Hotels
The receptionists at the front desk were very friendly. The room was ready when we checked-in. Gloria did a phenomenal job with the continental breakfast. Each morning, new options were provided and she was readily cleaning tables as guests left, filling food stations as they were emptied, and answering any questions about the food. I would definitely stay here again and recommend it to my friends and family.
Commentaires de Gestion de l’hôtel
24 avr. 2024 par mwilson, Gestion de l’hôtel
Thank you so much for staying with Fairfield Springdale! We are so glad you enjoyed your stay. We are especially glad that you enjoyed the breakfast and have such wonderful comments for Gloria. She is an asset to the company! We will be sure to print this out and place it on our celebration board to honor her hard work and dedication. We hope to see you again when you return to Northwest Arkansas!
par un voyageur
Publié le 21 avr. 2024 sur Expedia
Big, spacious rooms. Pool wasn’t open. Ice machine on the floor wasn’t there.
Commentaires de Gestion de l’hôtel
22 avr. 2024 par mwilson, Gestion de l’hôtel
Megan, please accept our apologies. We are under renovation and those are the 2 items that are not complete. As of yesterday, the pool has reopened. The ice machines have been ordered, but we are at the mercy of the vendor for shipment and installation.
