Note fondée sur 405 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Cigarette burns all in the bedding and carpet
Bugs
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Bobbie, Gestion de l’hôtel
Hi, sorry about you experience over the weekend. Your reservation came through as a SMOKING 1 KING BED, due to us being sold out, we did not have a room to move you into. So with that being said, we are constantly replacing the bedding in our smoking rooms due to the burn holes. A lot of smokers do no care if they drop the cig on the bed and burn the bedding. Hopefully we will be smoke free in the near future.As far as bugs, we did check the room, and we did not find anything, the bug guy was here spraying all the up stairs rooms on Monday, and sometimes after he sprays you will see bugs coming in from the outside. He sprays all around the outside of the rooms.Again I am very sorry that we could not move you to a different room. With that being said, if you book with a third party, always call the hotel direct to make sure you have the correct room type.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
The room was clean and well kept
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Bobbie, Gestion de l’hôtel
Thank you for taking the time to leave us a review, we greatly appreciate it. We all work very hard to keep the hotel rooms and grounds up to date and clean.We hope to see you again in the future!Have a blessed day.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Bobbie, Gestion de l’hôtel
Thank you so much for taking the time to leave us a review we greatly appreciate it!Have a blessed day!
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Bobbie, Gestion de l’hôtel
Thank you so much for taking the time to leave us a message, we greatly appreciate it.Have a blessed day!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
The bathroom door didn’t come close to shutting all the way!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Bobbie, Gestion de l’hôtel
Thank you so much for taking the time to leave us a message, we greatly appreciate it. I am sorry about the issue with the bathroom door not shutting, we will get that fixed. Have a blessed day!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
When I was checking in I told them I had a reservation. They didn't show the same reservation I had. i told her that I needed 2 queen beds she was telling me it was only one bed. She finally got my 2 beds. i asked about the cont. Breakfeast coffee and muffin not what i was expectiong. This is not a quality Wyndam property. The lady was rude and very nice. So much for customer service. They erased my resvervation and made a new one costing me $50.00 extra dollars.. Thanks for reading.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Bobbie, Gestion de l’hôtel
I am truly sorry you had a bad experience, but on another note, we have NO control over 3rd reservations, they just send the reservations through, regardless of what we actually have available. When we have a very busy sold out weekend, we get several that come through the 3rds parties that are not correct. The fact that you gave us a 2 out of 10 for their mistake is really not fair to us. You were lucky that she had a cancellation that day and that she could move you to a double, most of the time we do not have a room to move the guest into. I always tell guests that IF you book through a 3rd party to save money, call the hotel and make sure you have the correct room, that assures you that your room was booked correctly
par un voyageur
Publié le 26 sept. 2024 sur Expedia
This is a motel, not even an inn. How did it name as a hotel?
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Bobbie, Gestion de l’hôtel
Not sure what your issues were, I am sorry that your stay was not to your liking.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Great place.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Bobbie, Gestion de l’hôtel
Thank you for taking the time to leave a message, we greatly appreciate it! We hope that we will see you in the future
par un voyageur
Publié le 19 sept. 2024 sur Expedia
I would had enjoyed myself there, but I was uncomfortable and scared because I had a baby lizard in my room and I almost ran into a spiderweb outside down the hall so I did not enjoy myself. I was very uncomfortable looking for another lizard in my room, so I was very tired, the days I was there
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Bobbie, Gestion de l’hôtel
I do apologize for the lizard in your room, I can say that is a first for us! The housekeepers leave leave the doors open when cleaning a room, so I guess he snuck in. Again I do apologize.Have a blessed day!
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Stay was ok… but check in was difficult due to the fact that Hotels.com did not have my preferred card listed for this stay… Another card that I no longer have was listed so checkin was confusing.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Bobbie, Gestion de l’hôtel
I am sorry that you felt the need to take away points for your stay, when we honestly cannot control what the 3rd parties do when you book through them. It does get a little confusing with 3rd party bookings. I hope that you will give us a try at a later date.Have a blessed week!
