Note fondée sur 214 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bonne étape
Publié le 14 oct. 2022 sur HotelsNe pas se fier à l'extérieur, qui a besoin d'un bon rafraîchissement ! Les chambres sont propres et les lits confortables. Calme à l'étage. Le petit déjeuner est excellent et copieux.
Nous recommandons cet établissement.
Attention, le prix est beaucoup moins cher sur place qu'avec le site.
Commentaires de Gestion de l’hôtel
21 oct. 2022 par Tana, Gestion de l’hôtel
Thank you for taking the time to post this review. We're glad you like our rooms. We would also like to let you know that we are in the process of remodeling the lobby and exterior and we hope you will see us again after that is complete.
par un voyageur
Propre et agreable
Publié le 27 oct. 2019 sur HotelsLa chambre était propre, la déco à l’américaine et le petit déjeuner bon. L’accueil était agréable et le personnel à vos petits soins.
Commentaires de Gestion de l’hôtel
7 nov. 2019 par rode inn, Gestion de l’hôtel
Thank you for staying with us
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Howard Johnson Springerville Team, Gestion de l’hôtel
Dear Chris,We're absolutely thrilled to hear that you rated your stay a perfect 10! Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. Thank you for choosing HoJo Springerville. We can't wait to welcome you back soon!
par un voyageur
What can I say…
Publié le 4 août 2024 sur HotelsAverage experience. The room was a little on the dirty side. Honestly not sure if the sheets had been changed because they did not appear tight on the bed and seemed like they hadn’t been changed. The carpet seemed like it hadn’t been vacuumed and the bathroom was dated and not very clean. The room would have been acceptable if it was around $50, but it was double that.
Commentaires de Gestion de l’hôtel
5 août 2024 par Howard Johnson Springerville Team, Gestion de l’hôtel
Dear Sir,Thank you for taking the time to share your experience at our hotel. We appreciate your honest feedback as it helps us identify areas where we can improve.We are disappointed to hear that your stay did not meet your expectations. Cleanliness is a top priority for us, and we apologize if your room did not meet our standards. We will investigate the issues you raised regarding the sheets, carpet, and bathroom. Your feedback will be shared with our housekeeping team for immediate attention. Please rest assured that we take cleanliness very seriously and we clean all our laundry as per Wyndham guidelines. The room need a facelift, and we are working towards improvement.We understand your concern about the room rate. We strive to offer competitive pricing for the quality of our accommodation. Thank you again for your feedback.
par un voyageur
Publié le 4 août 2024 sur Expedia
We had a great stay. Unsure why all the negative reviews. Friendly, nice room , only thing was coffee pot needed clean. Other than that it was a fine place to lay my head for the night.
Commentaires de Gestion de l’hôtel
10 août 2024 par Howard Johnson Springerville Team, Gestion de l’hôtel
Dear Kathy,Thank you for your kind words about your stay! We're delighted to hear you enjoyed your time with us and found your stay friendly. We appreciate you bringing the coffee pot to our attention. Cleanliness is a top priority, and we'll address this immediately. We hope to welcome you back for another comfortable stay!
par un voyageur
Publié le 1 août 2024 sur Expedia
El cuarto olía a drenaje, muebles viejos y en mal estado. En la noche se oía el ruido del drenaje. Desde las 5:00 am niños gritando en los pasillos.
Viejo y descuidado. El baño espantoso
Commentaires de Gestion de l’hôtel
10 août 2024 par Howard Johnson Springerville Team, Gestion de l’hôtel
Dear Maria,We sincerely apologize for the terrible experience you had. It's clear that your stay fell far short of our standards. Issues like room odor, noise, and cleanliness are unacceptable. We're taking immediate steps to address these problems and prevent this from happening again.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
nothing to add
Commentaires de Gestion de l’hôtel
1 août 2024 par Howard Johnson Springerville Team, Gestion de l’hôtel
Thank you so much for your glowing review, Dawn! We're thrilled to hear that you enjoyed your stay. We can't wait to welcome you back soon!Best regards,Sincerely,Howard Johnson Springerville Team
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par HoJo Springerville Team , Gestion de l’hôtel
Dear Ernest,Thank you for taking time to give us a feed back and we are delighted to receive 5 out of 5. We are in high spirits to see that our efforts are being appreciated.
par un voyageur
Will Not Be Coming Again
Publié le 30 juill. 2024 sur HotelsStaff was kind. Room was smelly and not well cleaned. The bathroom was full of smashed insects. There was no parking available in the main lot whatsoever, so we had to park in the back of the hotel on a side street (basically an alley).
Commentaires de Gestion de l’hôtel
1 août 2024 par Howard Johnson Springerville Team, Gestion de l’hôtel
Dear David,Thank you for taking the time to share your experience at our hotel. We appreciate your feedback as it helps us identify areas where we can improve.We are truly sorry to hear about the issues you encountered during your stay. Cleanliness and guest comfort are top priorities for us, and it's disappointing to learn that your room did not meet our standards. We will investigate the cleanliness issues in your room immediately and take corrective action.We understand that parking can be a challenge, and we apologize for the inconvenience caused by the lack of available spaces. We are continuously working to improve our parking situation.We are glad to hear that you found our staff to be kind. Their positive attitude is something we strive for in all our employees.Sincerely,Howard Johnson Springerville Team
par un voyageur
DIRTY
Publié le 29 juill. 2024 sur HotelsThe place was filthy. Thick dust everywhere, dirty sheets, hadn't been vacuumed, the carpet was sticky, the bathroom floor hadn't been swept or mopped the toilet was extremely dirty, the bath tub was full of dirt and there were bed bugs.
Commentaires de Gestion de l’hôtel
1 août 2024 par Howard Johnson Springerville Team., Gestion de l’hôtel
Thank you for taking the time to share your feedback. We appreciate all customer input as it helps us improve our services.We value the integrity of online review platforms and encourage all customers to provide honest and accurate assessments. Misleading reviews can erode trust in these systems and negatively impact businesses
