Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 oct. 2023 sur Expedia
Ensemble satisfaisant. Propre.
Commentaires de Gestion de l’hôtel
16 oct. 2023 par Tracy Agee , General Manager , Gestion de l’hôtel
Thank you so much. We appreciate you!
par un voyageur
Publié le 20 avr. 2023 sur Expedia
Great service. Non expensive.
Commentaires de Gestion de l’hôtel
21 avr. 2023 par HP, Gestion de l’hôtel
Thank you for taking the time to fill out a post stay review! We are so glad to hear that you enjoyed your stay! Thank you for choosing the Best Western Rail Haven!
par un voyageur
Hôtel de passage
Publié le 4 oct. 2022 sur HotelsNous sommes allés à cet hôtel pour le fun, la chambre est sombre et petite, salle de bain très très petite, le personnel est agréable et le petit déjeuner très bon, dommage que ce soit bruyant
par un voyageur
Un motel très correct
Publié le 10 août 2022 sur HotelsConfort général plutôt très correct, hormis pour nous les oreillers toujours trop épais.
La chambre était par contre très sombre, et la salle de bains un peu petite.
La salle du petit-déjeuner n'était vraiment pas grande non plus, mais nous avons trouvé de la place : le petit-déjeuner étant correct mais sans plus n'incitant pas à s'y éterniser.
La piscine était suffisamment grande, mais en bordure de route et peu profonde ; suffisante pour se rafraichir après avoir roulé en voiture.
par un voyageur
Plongée dans l’univers d’Elvis….
Publié le 2 juin 2022 sur HotelsUne plongée dans l’univers d’Elvis avec une super décoration. Lit confortable, baignoire balnéo. Un seul bémol, une climatisation trop bruyante.
par un voyageur
Good place to stay for the Car Show in August
Publié le 11 août 2024 sur HotelsRoom was very clean but could use a little touch up on paint in bathroom. They have changed the breakfast and it's not as good as it once was. Go back to scrambled eggs and soft biscuits. We have used this motel for the last 15 years for Route 66 car show. It's great you can park in front of your room with your classic car.
Commentaires de Gestion de l’hôtel
12 août 2024 par Tracy, General Manager , Gestion de l’hôtel
Hi Relda, we appreciate your continued support and hope we have another opportunity to see you again. Thank you so much for your feedback. We do alternate our breakfast items, but also take special requests. We are glad to make scrambled eggs for you during a future stay, and apologize for the harder biscuits. I will pass along to the breakfast staff to be more mindful when making them. Thanks again so much.
par un voyageur
Publié le 8 août 2024 sur Expedia
The clerk was hateful towards racial profiling bad service
Commentaires de Gestion de l’hôtel
9 août 2024 par Tracy, General Manager , Gestion de l’hôtel
On behalf of our team I would like to sincerely apologize for the way that you felt during your encounter with the front desk staff. We strive hard to make this an all inclusive and welcoming property for all of our valued guests and regret that your stay did not reflect that. We hope we have another opportunity to earn back your business with a wonderful stay at the Rail Haven. Thank you so much for your feedback.
par un voyageur
Publié le 5 août 2024 sur Expedia
Was traveling down for the weekend with family rented a Jacuzzi suit the first one I got the air conditioner sounded awful loud to the point where you could not stay there so I had to get another room that room the Jacuzzi tub Was filled with brown recluse is coming out of it spiders gross!!!!!! Went to the front desk about it and they were terrible
Commentaires de Gestion de l’hôtel
6 août 2024 par Tracy, General Manager , Gestion de l’hôtel
Thank you for your feedback, Amber. We sincerely apologize for the issues you experienced during your stay and for not exceeding your expectations. We hope we have the opportunity in the future to earn your business back and provide you with the impeccable stay you deserve.
par un voyageur
Agradável
Publié le 5 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
5 sept. 2024 par Tracy, General Manager , Gestion de l’hôtel
Thanks so much for choosing to stay with us. We greatly appreciate you and hope to see you again sometime!
par un voyageur
Spent one night with family.
Publié le 4 août 2024 sur HotelsI was traveling with my husband and 2 kids. We spent one night on our way to Chicago. The room was clean. The room had adequate accommodations. The only bad thing about the room were 2 things. The bottom bunk bed support for the mattress was not very good. My daugther sunk in the middle of the mattress. And the other thing was the shower was very very slow draining. We had to wait about 20 after each person showering to take the next shower. I think the shower drain needs to be cleaned out. The breakfast was decent for the price paid. We would probably stay here again if the two things were corrected. The 2 staff employees we encounters were very upbeat and friendly.
Commentaires de Gestion de l’hôtel
5 août 2024 par Tracy, General Manager , Gestion de l’hôtel
Thank you so much for staying with us and we greatly appreciate your feedback. We would like to apologize for the issues you experienced during your stay and will get those repaired right away. We hope we do have another opportunity to provide you with an impeccable experience at the Rail Haven.
