Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
River view
Publié le 13 déc. 2024 sur HomeAwayThe location is a little remote but the view is beautiful. The beds were clean.
par un voyageur
Rundown riverfront home
Publié le 25 sept. 2024 sur HomeAwayBesides the serious structural issues with the house. The hot tub had dirty water in it and smelled. The amount of thick cob webs and dead insect carcasses in the skylights was scary, not to mention the used sponge left at the sink. The cooking pans had something burnt in them, and the floor in kitchen is so unlevel I almost fell twice. Furniture was uncomfortable and decore was cold. Making it hard to relax in front room,. Also there are no privacy blinds in front of house,in bathroom, and in bedroom other than kids room only sheer drapery . Outside vegetation overgrown. Cleaning team and management did a really bad job with a place that could be so beautiful with a little work and professionalism.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par VrboOwner, Gestion de l’hôtel
Joffree, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope to have the opportunity to better impress you in the future!
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Really enjoyed the place. Everyone was bummed the hot tub was unusable. Listed as an amenity or not, it was in the photos and it was part of the reason we chose the house. When we opened it up, the water was low and needed to be cleaned out and had a frog living in it. Not a huge deal but we were disappointed for sure. Also, we were using the propane fireplace and it ran out of propane in under 20 minutes.
par un voyageur
Publié le 10 août 2024 sur HomeAway
par un voyageur
Fun Location - Terrible Hot Tub
Publié le 30 avr. 2024 sur HomeAwayThe property is in a cool location, with great views of the McKenzie River. Furniture in the living room is not great or that comfortable. The most disappointing aspect of the listing was the Hot Tub. This is a main reason we booked the property, but when we opened the hot tub cover we were very disappointed. Tree branches, sticks, pine needles were everywhere. Water was dirty and ice cold. The pictures of the hot tub in the listing are totally inaccurate from what we experienced.
Commentaires de Gestion de l’hôtel
15 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Matthew, for your feedback! We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur de Bellingham Wa
Horrible customer service though the house itself was okay.
Publié le 6 avr. 2024 sur HomeAwayThe hot tub was listed as an amenity, when i got there it was cold and full of leaves and clearly not clean, when I reached out to the chat it was unhelpful it just kept saying that they would get back to me. I was on the phone several times and when I finally was told to call verbo rather than vacasa they tried to cover their tracks by taking the hot tub off of the amenities list. I luckily took pictures of every place that it said it was listed the day I arrived just to make sure, and im glad i did. I could not believe that I had to send the proof via email that it was on the listing when they had just removed it hours prior in order to get a refund for the amenity. If I hadn't thought ahead they very well could have gotten away with saying I was the one who was lying. This house itself was not too bad, the beds were clean and the house looked like the pictures. As far as other issues, There were so many dead flies on the floor, a stink bug problem and a finicky shower nob, the basement smelled like cats.There was no privacy to the porch from the main bedroom or the bathroom as both had large windows with no blinds, so people could fully see half your body in the shower if they were on the porch.
If you are fine with all that, give it a stay I suppose.
Commentaires de Gestion de l’hôtel
21 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
great place on the river
Publié le 15 févr. 2024 sur HomeAwaygood nights sleep. great view, wifi down. Im it so truer to fix but the router from spectrum was broken will need replaced. not a big deal good 5g in area so used phone.
Commentaires de Gestion de l’hôtel
11 mars 2024 par VrboOwner, Gestion de l’hôtel
Anthony, thank you for sharing your experience, we're so pleased you enjoyed your stay! That said, we apologize for the WiFi being down and our local manager assured us that the router will be taken care of. We enjoyed having you as our guest and we hope to host you again soon.
par un voyageur
lovely place by the river
Publié le 18 déc. 2023 sur HomeAwayWe had a great stay. The jacuzzi was nice to soak in at the end of the day!
Thank you!
par un voyageur
Great view
Publié le 7 août 2023 sur HomeAwayJust as advertised, so peaceful and comfortable
par un voyageur
House, Great; Property Management, Not so Much So
Publié le 24 janv. 2022 sur HomeAwayThe house and property were great. However, dealing with Vacasa was another matter. It took four (4) phone calls – over 3 days – to receive the rental/home care instructions. I was unable to access my email and had asked Vacasa to re-send to my husband’s email. Apparently, this was too much for them! In fact, the first person with whom I spoke was argumentative and implied that I was not being honest.
Also, there were dirty/unkempt areas in the home and on the property. For example, the oven had crusty food items on the bottom and, in the toaster oven, the pan was dirty and greasy. There were crumbs and other debris in the kitchen drawers. Outside, a big pot lid was stuck in the foliage right by the driveway.
I took pictures of all these items and am happy to send.
Thank you.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi Annette,
Thank you for sharing feedback about your experience! We sincerely apologize for the inconvenience you experienced with having to make multiple phone calls to us during your stay and that on one of those calls you had a negative interaction with a member of our team. Please rest assured that we will follow up with the appropriate parties regarding your experience. Thanks for staying with us and we hope for another opportunity to host you again soon, for a much more enjoyable stay!
