Note fondée sur 376 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 juin 2018 sur Hotels
Commentaires de Gestion de l’hôtel
20 juin 2018 par Julia, Guest Relations, Gestion de l’hôtel
Thank you for the 4-star rating. We are so glad you chose to stay with us.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Some of the staff were very rude and the room was not clean and didnt feel very safe
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Christina, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize you had a disappointing experience with us. Ensuring our guests feel safe and comfortable is a top priority, and we regret any inconvenience caused. Your feedback about the staff and the cleanliness of the room is concerning; we will share your feedback with our respective teams for further improvements. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest.We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
par un voyageur
Publié le 5 sept. 2024 sur Expedia
The problem is no internet
par un voyageur
Publié le 2 sept. 2024 sur Hotels
par un voyageur
Publié le 1 sept. 2024 sur Hotels
par un voyageur
poor
Publié le 28 juin 2024 sur Hotelsi stayed for one night after long drive. no curtain, street lights came through the blinds at night time. no lamp next to the bed. i had to walk to the front door to turn the light off before i went to bed. tv remote was not working, i couldnt turn the subtitle on. i couldnt turn the a/c back on during overnight. it turned off on its own.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, We apologize for the inconvenience you experienced during your recent stay. Ensuring a comfortable and restful experience for our guests is paramount to us. We regret that the room amenities did not meet your expectations, such as the absence of blackout curtains and a bedside lamp, as well as issues with the TV remote and air conditioning. Your feedback is invaluable, and we will promptly address these concerns to enhance our guests' overall comfort and satisfaction. We hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Hotel Management
par un voyageur
Great for a business stay
Publié le 26 juin 2024 sur HotelsSuper clean place, everything looked new! A little sparse, but then again for a business stay (I was in town to cater a wedding) it was fine! Very friendly staff as well - especially the young woman who helped us the morning of checkout.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Jamie, Thank you for your positive feedback on your business stay at Extended Stay America. We're delighted to hear that you found our place super clean and suitable for your needs. It's lovely to know that our staff, especially the young woman who assisted you, left a positive impression. We look forward to hosting you again soon!Sincerely,Hotel Management
par un voyageur
Publié le 1 juin 2024 sur Expedia
Nice people
par un voyageur
Tweaker village
Publié le 28 mai 2024 sur HotelsIf you love being waking up at all hours of the night, various animals making various noises and smells. If you like sleeping in the most uncomfortable bed you've ever experienced, meth heads everywhere, and alcoholics running up and down the stairs with cups full of alcohol and screaming down the hallways all hours of the night. Then this is the place for you!
Commentaires de Gestion de l’hôtel
29 mai 2024 par Hotel management, Gestion de l’hôtel
Dear Guest, We sincerely apologize for the distressing experience you had during your stay. Your feedback about the noise, odors, and disturbances is deeply concerning and does not reflect our standards. We are sharing these issues with our team to ensure a more comfortable and safe environment for all guests. Your comfort and satisfaction are important to us, and we regret that we fell short during your visit. Thank you for bringing these matters to our attention; we will use your feedback to make necessary improvements. We hope to see you again soon. Sincerely,Hotel Management
