Note fondée sur 838 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 mars 2024 sur Expedia
Mauvaise odeur et la toilette avais des trace d urine sur le couvercle
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Michel, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
par un voyageur
Publié le 4 janv. 2020 sur Expedia
Minimum en tout
Petit déjeuner?...voir ailleurs
À oublier
Commentaires de Gestion de l’hôtel
4 janv. 2020 par Hotel Management, Gestion de l’hôtel
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining a new breakfast. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future.
Sincerely,
Hotel Management
par un voyageur
We had a nice stay
Publié le 16 août 2024 sur HotelsWe PCSed to the area and needed a place to stay while waiting for our quarters to be ready. Nothing bad to say, all employees were very friendly and helpful.
par un voyageur
Publié le 14 août 2024 sur Hotels
par un voyageur
Publié le 13 août 2024 sur Hotels
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Isolated and quiet for doing professional job.
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Ed Lans, Thank you for your positive review! We are glad Extended Stay America provided a quiet and pleased with the service provided. We look forward to welcoming you back for your next stay.Sincerely,Hotel Management
par un voyageur
Publié le 29 juin 2024 sur Expedia
Carpet in hall was dirty and worn,room smelt musty floor was sticky no hot water in am.
Commentaires de Gestion de l’hôtel
30 juin 2024 par Hotel Management , Gestion de l’hôtel
Dear Brenda, We apologize for the issues you experienced during your stay. Ensuring a clean and comfortable environment is our priority, and we regret that we did not meet our usual standards. Your feedback about the carpet condition, musty smell, sticky floor, and lack of hot water is concerning, and we are addressing these matters with our team to prevent recurrence. We appreciate your understanding and hope you will consider giving us another opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 25 juin 2024 sur Hotels
The hallway smells moldy and looks dirty. Inside the room, it is dusty and messy. The breakfast area also appears unclean.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, We are sorry to hear about your experience. Ensuring a clean and comfortable environment for our guests is a priority. We regularly maintain our facilities to uphold high standards of cleanliness. Your feedback is valuable and will be addressed promptly. We appreciate your understanding and hope to provide a more pleasant stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 14 juin 2024 sur Expedia
The Good:
A Mall, Many Restaurants and Asian, Indian and other grocery shops near by. A very fit person could walk to these places.
Room was clean. One burner in kitchen was not working but I did not report it.
Ample parking space.
The Bad :
Water in kitchen was hot but looks like the water in the shower was premixed with cold water and was not hot enough to have a bath.
Suggest the hotel plumbing reduce the cold water mix. A compromise with reduced water pressure.
Breakfast was more of a mini snack and less of a breakfast. Oats may be sufficient for some. Best make your own breakfast in kitchen.
Commentaires de Gestion de l’hôtel
15 juin 2024 par Hotel Management , Gestion de l’hôtel
Dear Kartheg, Thank you for reviewing our hotel. We are glad that you appreciated our convenient location close to area restaurants and shopping. However, we are sorry to hear that the water pressure was not up to your expectations during your recent stay. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. We are committed to addressing this issue promptly to ensure a comfortable experience for all future guests. It was our pleasure to host you, and we hope you will visit again soon for the flawless stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 13 juin 2024 sur Expedia
