Ratings based on 891 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 10, 2024
The rooms were solid. Clean and comfortable. The front desk staff was fantastic. The lobby looks very cheap and not the cleanest. Breakfast was okay, cold.
There was a cheerleading thing going on so the hotel was overrun by small cheerleaders. From 5 am on the families on our floor had their doors open and kids making a lot of noise. So just something to look out for when j return to Springfield this time next year.
Comment from Hotel Management
Nov. 13, 2024 by sj, Hotel Management
Thank you for taking time to tell us about your experience at the Holiday Inn Express Springfield Downtown for your recent visit to the area, we appreciate you taking time to leave us with your feedback, We hope you can join us again
by A traveller
Good enough
Posted Aug. 26, 2024 on HotelsGood place to stay if your traveling
Comment from Hotel Management
Aug. 27, 2024 by Best Regards, Holiday Inn Express Springfield , Hotel Management
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about having a good experience at the hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A traveller from Lock Haven
Posted Aug. 26, 2024 on Expedia
We generally do not like to get hotels in the middle of a large city, but this hotel was wonderful. Free parking, very close access to Springfield's 5 museums, and an excellent breakfast. I give this place high praise!
Comment from Hotel Management
Aug. 27, 2024 by Best Regards, Holiday Inn Express Springfield , Hotel Management
Dear Rick,On behalf of the entire hotel team, I want to thank you for sharing about free parking, having a wonderful experience and excellent breakfast along with great location.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management team and catering team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A traveller
Posted Aug. 24, 2024 on Expedia
Comment from Hotel Management
Aug. 26, 2024 by Best Regards, Holiday Inn Express Springfield , Hotel Management
Dear Briana,On behalf of the entire hotel team, I want to thank you for sharing about high score rating.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A traveller
Posted Aug. 23, 2024 on Expedia
The room had ants
Comment from Hotel Management
Aug. 26, 2024 by Best Regards, Holiday Inn Express Springfield , Hotel Management
Dear Tamara,Thank you for taking the time to share your thoughts regarding this issue about having ants in the room. I appreciate you bringing it to our attention. I will share your message with the housekeeping leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
by A traveller
Posted Aug. 23, 2024 on Hotels
Overall a GREAT hotel! Stayed one night for a work trip. Checking in was a breeze and room was HUGE. Very clean and lots of windows to allow for natural light which makes a difference. Breakfast was great…tons of option and a really nice eating area. Walking distance to everything downtown. Will stay again!
Comment from Hotel Management
Aug. 23, 2024 by Best Regards, Holiday Inn Express Springfield , Hotel Management
Dear Anonymous,On behalf of the entire hotel team, I want to thank you for sharing about clean environment, great breakfast, great location, and great check in.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with housekeeping team, catering team, and front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A traveller
Posted Aug. 21, 2024 on Expedia
Great stay. Very close to mgm
Comment from Hotel Management
Aug. 22, 2024 by Best Regards, Holiday Inn Express Springfield , Hotel Management
Dear John,On behalf of the entire hotel team, I want to thank you for sharing about having a great stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A traveller
Posted Aug. 19, 2024 on Expedia
Everything was great!
Comment from Hotel Management
Aug. 20, 2024 by Best Regards, Holiday Inn Express Springfield , Hotel Management
Dear Mark,On behalf of the entire hotel team, I want to thank you for sharing about a high score rating!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Management Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A traveller
Posted Aug. 19, 2024 on Hotels
Comment from Hotel Management
Aug. 19, 2024 by Best Regards, Holiday Inn Express Springfield , Hotel Management
Dear James,On behalf of the entire hotel team, I want to thank you for sharing about high score rating.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Aug. 19, 2024 by Best Regards, Holiday Inn Express Springfield , Hotel Management
Dear Tracy,On behalf of the entire hotel team, I want to thank you for sharing about high score rating.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
