Ratings based on 514 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Aug. 19, 2024 by SGHSS, Hotel Management
On behalf of The Holiday Inn Express and Suites Springfield, we would like to thank you for taking the time in completing a guest review. Your feedback is invaluable and we take the standards and service we provide to our guests with great pride.We look forward to seeing you again so that we may continue to demonstrate the true Holiday Inn Express and Suites culture of excellence.
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Aug. 19, 2024 by SGHSS, Hotel Management
Thank you so much for taking the time to write such great things about our hotel and service here at The Holiday Inn Express and Suites Springfield! We are truly happy to hear that you enjoyed our amenities and had a comfortable stay with us. We look forward to seeing you again on your next trip to the Springfield, Ohio area.
by A traveller
Posted Aug. 1, 2024 on Expedia
Bathtub very slippery. Grab bar in wrong place and loose.
Comment from Hotel Management
Aug. 5, 2024 by SGHSS, Hotel Management
On behalf of The Holiday Inn Express and Suites Springfield, we would like to thank you for taking the time in completing a guest review. Your feedback is invaluable and we take the standards and service we provide to our guests with great pride.
by A traveller
Posted Jul. 28, 2024 on Hotels
Comment from Hotel Management
Aug. 5, 2024 by SGHSS, Hotel Management
On behalf of The Holiday Inn Express and Suites Springfield, we would like to thank you for taking the time in completing a guest review. Your feedback is invaluable and we take the standards and service we provide to our guests with great pride.
by A traveller from Chambersburg
Posted Jul. 25, 2024 on Expedia
Comment from Hotel Management
Jul. 28, 2024 by SGHSS, Hotel Management
On behalf of The Holiday Inn Express and Suites Springfield, we would like to thank you for taking the time in completing a guest review. Your feedback is invaluable and we take the standards and service we provide to our guests with great pride.We look forward to seeing you again so that we may continue to demonstrate the true Holiday Inn Express and Suites culture of excellence.
by A traveller
Not great
Posted Jul. 17, 2024 on HotelsRooms need updated. Our room was damp and musty. There was slime hanging from the sink faucet in the kitchenette. Paper then walls. You can hear every noise. The air conditioner in the room was so noisy that it scared us every time it turned on. None of us slept well.
Comment from Hotel Management
Jul. 18, 2024 by SGHSS, Hotel Management
Thank you for completing a guest review and bringing these matters to my attention. Your comments will help us take the proper corrective actions to remedy these outlined issues to serve you and all of our guests better in the future.I have noted each item you indicated and will be speaking with my leadership team so that we may rectify these issues immediately.We do hope that when you return your stay will be so that we may demonstrate the true Holiday Inn Express and Suites culture of excellence.
by A traveller
Posted Jul. 12, 2024 on Expedia
Comment from Hotel Management
Aug. 5, 2024 by SGHSS, Hotel Management
Thank you so much for taking the time to write such great things about our hotel and service here at The Holiday Inn Express and Suites Springfield! We are truly happy to hear that you enjoyed our amenities and had a comfortable stay with us. We look forward to seeing you again on your next trip to the Springfield, Ohio area.
by A traveller from Astoria
Posted Jul. 11, 2024 on Expedia
Ice machine makes loud running water noise. Only one washer and one drier on facility. Nice cheerful staff.
Comment from Hotel Management
Jul. 12, 2024 by SGHSS, Hotel Management
Thank you for sharing your experience with us.Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! Our location is second to none!There is nothing that makes us happier than hearing that you will return on your next visit!
by A traveller
Posted Jun. 23, 2024 on Expedia
Nice and clean, feels safe.
Comment from Hotel Management
Jul. 12, 2024 by SGHSS, Hotel Management
On behalf of The Holiday Inn Express and Suites Springfield, we would like to thank you for taking the time in completing a guest review. Your feedback is invaluable and we take the standards and service we provide to our guests with great pride.We look forward to seeing you again so that we may continue to demonstrate the true Holiday Inn Express and Suites culture of excellence.
by A traveller
Posted Jun. 20, 2024 on Expedia
Nice hotel and felt safe.
Comment from Hotel Management
Jun. 22, 2024 by Angie, Hotel Management
Thank you so much for taking the time to write such great things about our hotel and service here at The Holiday Inn Express and Suites Springfield! We are truly happy to hear that you enjoyed our amenities and had a comfortable stay with us. We look forward to seeing you again on your next trip to the Springfield, Ohio area.
