Note fondée sur 862 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
3,0 Service et personnel
2,3 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Love fridge size nice microwave
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Management, Gestion de l’hôtel
Thank you for your response!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Smelled bad, people smoking outside all around room, noisy, bed frame duct taped
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Management, Gestion de l’hôtel
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Management, Gestion de l’hôtel
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Everything was fine but we couldn't sleep all night. We could hear people passing by the room near the window and other guests shouting since it was on the weekend! The room was clean and the bathroom!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Aurora,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. It's great to hear that you were pleased with the cleanliness of the room and bathroom. However, I sincerely apologize for the noise disturbance which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
par un voyageur de Eugene
Publié le 22 sept. 2024 sur Expedia
Overall not clean.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Kate, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur de Eugene
Publié le 22 sept. 2024 sur Expedia
This hotel needs better housekeeping inside and outside.
My sheets and bedding weren’t clean.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Management, Gestion de l’hôtel
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking a moment to complete our survey regarding your recent stay at the HomeTowne Studios By Red Roof Eugene - Springfield. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Vasile, We at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Management, Gestion de l’hôtel
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
par un voyageur
Publié le 18 sept. 2024 sur Hotels
outside looked very nice. Room was ok, bed comfortable, only 1 chair - hard kitchen table type chair. TV remote broken and taped together - didn't work well. No glass for drinking, 1/2 roll of TP with no extra. NO Coffee in room or even the lobby. Elevator very dirty and liquid spilled in the doorway. Noisy, we could hear people on the phone next door and in the breezeway. I won't be staying there again.
