Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Do not stay at the “LampLighter” in Spfld Mo
Publié le 14 oct. 2024 sur HotelsWanted to stay at a safe non smoking space.Was told upon check-in that it is a non smoking, service animal only establishment.Checked into a double bed room only to open the room door and be hit with the very harsh smell of cigarette smoke. Looked around the room and seen that although beds had been made, there was cigarette ashes on the floor between the two beds.Immediately went back to front desk. Asked for another room. Between the new manager and staff there was confusion over what other room to place us because they were oversold according to the manager. Manager went to see if room 134 was cleaned and as she was doing that the other staff member went ahead and gave us room 131. Wrote 131 on our key envelope. Proceeded to go to that room and met the manager in the hall she took us to room 134 even after we said no it’s 131. Tried the keys to 134 of course did not work but also did not work for 131. She let us in and said she was going to go fix our keys. We prepared to get ready to leave to go to our event, Waited about 30 minutes, Still no keys. Had to go back to the front desk to get keys And left to go to our event. Came back around 11:00 PM Only one washrag, three towels, one hand towel. How were we going to both wash with only one washcloth?? Thankfully I packed one to remove my makeup and used that.
Left the next morning back to our event can back not a single clean towel was changed out and no cleaning staff came. Terrible experience and I need moreroom 2write.
par un voyageur
Publié le 6 oct. 2024 sur Hotels
par un voyageur
Publié le 30 sept. 2024 sur Expedia
No just no
par un voyageur
Publié le 25 sept. 2024 sur Expedia
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Site says HOT BREAKFAST. um, NOT! Pathetic mini donuts, 2 cereals and mini yogurt. Hallway was filthy. Cigarette butts all over pool area, loud frig we unplugged, room had cutout where door was and it was like a light on the whole night from cheap shade. .. desk at checkout not friendly at all.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Cindy, thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team to ensure that such incidents are not repeated.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 8 sept. 2024 sur Expedia
par un voyageur
Publié le 5 sept. 2024 sur Hotels
The room was clean and everything worked fine, but it was nothing special. When I arrived I had to wait 20 minutes for the clerk to come back to the front desk. The lobby was small and sparsely decorated. There were limited places to eat and when I went to Ziggy's it was already closed. I went there for breakfast in the morning and it was delicious. I will probably not return to this hotel. I have also stayed at the Lamplighter North and I do prefer it over the South location.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
