Ratings based on 19 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.2 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 13, 2024 on Expedia
Good place to stay
Comment from Hotel Management
Nov. 29, 2024 by Sandy-Mainstay Suites, Hotel Management
Thank you for the positive review! Glad to hear your stay with us was good. Hope we can accommodate you in the future!
by A traveller
Late arrivals
Posted Oct. 12, 2024 on HotelsAccommodated a late check in due to unforeseen circumstances and were so amazing to work with!
Comment from Hotel Management
Nov. 29, 2024 by Mainstay Suites, Hotel Management
Thank you for taking the time to write a review. We appreciate your time. Glad we could get you checked in without any hassles! Thank you for choosing Mainstay Suites!
by A traveller
Posted Oct. 7, 2024 on Hotels
Comment from Hotel Management
Oct. 7, 2024 by Amanda Hayden , Hotel Management
Hi Everett,As I understand it, you never stayed at the hotel. That you called to cancel a non-refundable reservation that you received a major discount for booking this way. I am sorry you do not agree with the charges.
by A traveller
Posted Oct. 1, 2024 on Expedia
Comment from Hotel Management
Oct. 7, 2024 by Amanda Hayden, Hotel Management
Roseann,Glad to hear you enjoyed your stay with us. Hope to see you again in the future.
by A traveller
Posted Sep. 29, 2024 on Hotels
by A traveller
Home away from home.
Posted Sep. 22, 2024 on HotelsWas very comfortable and up to date with appliances, every thing was there that I needed from dishes to toaster and even an ice maker in the freezer. I’ll be returning again and again with every visit to Springfield.
Comment from Hotel Management
Sep. 23, 2024 by Amanda Hayden, Hotel Management
Hi James,Thank you for your kind words. We are happy to hear you enjoyed our newly remodeled rooms.See you again soon.
by A traveller
Posted Sep. 11, 2024 on Expedia
Nice clean room.
Comment from Hotel Management
Sep. 23, 2024 by Amanda Hayden, Hotel Management
Wynette,Thank you for noticing. I look forward to sharing your comment with housekeeping team.
by A traveller
Posted Sep. 2, 2024 on Expedia
It rained 2 nights that we were there, I barely heard the thunder. However where they have the cable boxes sucked. We would get back to the room to wind down for the night- and get frustrated due to couldn’t change the tv channel without being in 1 of 2 spots. But that was our only hiccup- also our room smelt like pickles- so we bought a few air fresheners. Water pressure and the hotness of the water was fantastic.
Comment from Hotel Management
Sep. 23, 2024 by Amanda Hayden, Hotel Management
Dear Tiffany,I apologize for the issues with the cable boxes and pickle odor. We have found a solution to help with the cable boxes. The pickle smell we found out is due to the new flooring and has been going away. We hope that you will come back again in the future.
by A traveller
Posted Sep. 1, 2024 on Expedia
Absolutely love this place price was great got more than what we expected we thought we were just gonna be coming into a room with two beds TV maybe a microwave but it had a full kitchen couple chairs with a coffee table comfy beds absolutely love the bathroom mirror to do your make up we also had our two kids, and they absolutely loved it too definitely recommend will definitely come back and a big plus also pet friendly GREAT PLACE !!!!
Comment from Hotel Management
Sep. 23, 2024 by Amanda Hayden, Hotel Management
Dear Megan,Thank you for your review. We are glad to hear you enjoyed the newly updated rooms. Hope to see you again soon.
by A traveller
Posted Aug. 31, 2024 on Expedia
