Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
3,3 Service et personnel
2,5 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 avr. 2023 sur Expedia
We dont stat, we ask for refund
Commentaires de Gestion de l’hôtel
5 mai 2023 par Nancy Y., Gestion de l’hôtel
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6
par un voyageur
Publié le 25 août 2024 sur Expedia
There were cockroaches in the restroom, and I paid for a room, which was supposed to have a microwave and refrigerator, but had neither
Commentaires de Gestion de l’hôtel
30 août 2024 par Brand Experience Team , Gestion de l’hôtel
We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations. We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly. Once again, we apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers. Thank you for your understanding.Kaur J. #team6
par un voyageur
Publié le 25 août 2024 sur Hotels
par un voyageur
Publié le 25 août 2024 sur Hotels
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Customer Care Team, Gestion de l’hôtel
We appreciate your generous review! It really makes our day. Your satisfaction means the world to us, and we are overjoyed to have met your expectations. If you know of anyone who might be travelling in our area and needs a place to stay, please feel free to spread the word. We cannot wait to have the opportunity to serve you again and surpass your expectations in the future!
par un voyageur
Poor Service and Cockroaches
Publié le 16 août 2024 sur HotelsWe were in town, on business and only needed a place to sleep. To start our trip, I booked a double, queen and was met with a single queen bed.
The next day, the hotel did change our room but, to our chagrin, when we came back from the business events of the day, there were cockroaches all over the room...including on our beds.
It was late in the evening, so the hotel switched our room AGAIN...and because it was so late, we decided to give the night one try ...and hope it was bug free as it was closer to the office. If not, we were going to book somewhere else and fight our refund battle on the back end.
Fortunately, it was and we finished our stay in relative comfort.
WOULD NOT RECOMMEND...no matter how good the price was.
Commentaires de Gestion de l’hôtel
22 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jamie, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Natalie #Team6
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Customer Care Team, Gestion de l’hôtel
We appreciate your fantastic review and for awarding us with a 10-star rating! Knowing that you had such a positive experience at our location truly delights us. Your feedback is incredibly valuable to us and serves as a driving force to consistently deliver top-notch service. If you have any additional comments or if there is anything else that we can assist you with, please feel free to get in touch. Thank you once again for your support!
par un voyageur
Publié le 14 août 2024 sur Expedia
This property is being used as a homeless shelter and my room was infested with cockroaches. The night of my stay a group came to the parking lot right in front of my room to dish out food and give free hair cuts. Making announcements over a loudspeaker. This is not acceptable!
Commentaires de Gestion de l’hôtel
16 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Robert, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Natalie #Team6
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Shannon, Thank you for your rating. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would appreciate hearing more about your stay so we can address any concerns you may have had. Please feel free to reach out to us. Natalie #team6
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for your feedback. We regret that your experience fell short of your expectations. Your satisfaction is important to us, and we would love to learn more about your stay to ensure we can improve. Please do not hesitate to contact us with any further comments or concerns.
