Note fondée sur 808 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,0 Service et personnel
2,8 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Canad
Nees serious renovation
Publié le 7 juill. 2016 sur ExpediaThis establishment is in poor condition and need serious renovation. The only part that was clean was the bed sheets and towels. Carpet was extremely dirty (my yound son feet were black from dirt, bathroom was borderline with hole around the shower pommel and faucet. The bathtub mat has never been removed to be clean. Internet was not functional (despite the router being directly on the ceiling outside my door. The attending person did not care, restaurant was close.
Nothing is Quality about this Quality Inn.
Commentaires de Gestion de l’hôtel
1 août 2016 par Guest Relations Manager, Gestion de l’hôtel
Dear Luc,
Thank you for sharing your thoughts about your stay at our hotel. It is unlikely for our housekeeping to endorse unkempt room for guest occupancy. However, we take our guests’ feedback seriously. Your review will be evaluated and addressed accordingly. We hope to see you again soon. Have a lovely day!
par un voyageur
Publié le 24 août 2024 sur Expedia
Overall the property itself is OK. You can tell that at one time it was a super nice place, but with time it has gone down. Bed is comfortable and my room was clean. If you do not like the smell of marijuana, do not come here. It can be pretty strong in some areas at certain times. Dolly at the front desk was super nice and helpful.
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Horacio,We appreciate your feedback on our property and are glad you found the bed comfortable and the room clean. Our team aims to provide exceptional service, like Dolly did for you. We take all guest comments seriously to improve our offerings. Thank you for choosing to stay with us; for any future concerns, please reach out directly to management.
par un voyageur
Publié le 21 août 2024 sur Expedia
When it was first built and fully staffed it was likely a useful and attractive property. Now it seems rather run down, odd and empty. Uninviting. Our room smelled of smoke, mildew and whatever one uses to mask those smells. I'd make another choice next time, even for this low price.
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Russell,We appreciate your feedback and regret to hear about your recent experience. We value all guest comments and will share your concerns with our team to ensure we continue improving our services. Our aim is to provide a comfortable stay for all our guests, and we apologize if we fell short during your visit. Your input is truly valuable as we strive to enhance our guests' satisfaction levels.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Nora,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are glad you had a great time with us, and we look forward to serving you again.
par un voyageur
Publié le 18 août 2024 sur Expedia
Hair on bathroom floor, terrible mattresses. Sketchy people everywhere and broken A/C
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Hello Amber, We appreciate your feedback and apologize for any inconvenience experienced during your stay. Please feel free to contact our management team directly to address any concerns or suggestions for improvement. Your insights help us enhance the experience for all our guests in the future.
par un voyageur
Publié le 18 août 2024 sur Expedia
A nice place, though the continental breakfast was a bit lacking.
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello Joanne,We appreciate your feedback on our hotel. We will take your comments into consideration to make improvements for future guests. If you have any further feedback, please feel free to reach out to our management team. Thank you for choosing to stay with us.
par un voyageur
Springfield
Publié le 16 août 2024 sur HotelsMy king bed was not available and was given a room with 2. Double beds, there were people all night smoking outside my room. Coffee machine broken, water leak from roof in game room. Parking lot felt very unsafe with unsavory people.
At breakfast the food police man, watched everyone’s movement, I was told that I was using the waffle maker incorrectly. I was involved in a verbal confrontation with the food person. I complained at the desk, the male clerk was oblivious to my concerns.
It appears the hotel is renting rooms to the homeless.
This is not what I expect from this company.
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Raul,We apologize for the inconveniences you faced during your stay. We strive to provide a comfortable experience for all our guests and regret to learn that we fell short in meeting your expectations. Your feedback has been noted and will be shared with the appropriate teams for review. We value your input as it helps us improve the quality of our services. Thank you for bringing these issues to our attention.
par un voyageur
Publié le 12 août 2024 sur Expedia
I like that they have a pet policy and a lot of amenities for a good price.
Commentaires de Gestion de l’hôtel
15 août 2024 par Manager, Gestion de l’hôtel
Hello RoseAnn,We are overjoyed to hear that you appreciated our pet policy and amenities during your stay with us. Our goal is to provide value and comfort for all our guests. Your feedback is truly valued, and we hope to welcome you back again soon.
par un voyageur
Publié le 12 août 2024 sur Expedia
Excelente
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Anahi,We are delighted to hear that you had an excellent experience with us. Our team strives to provide top-notch service to all our guests. If you ever find yourself in the area again, we would be thrilled to welcome you back.
par un voyageur
Publié le 11 août 2024 sur Hotels
Theres no elevator, so if you're on the 2nd floor, you will have to tote your stuff up the stairs. There was a little bit of sketchy looking individuals on the property at night but i believe they had security or police on the property.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello alfredo, We apologize for any inconvenience caused by the lack of an elevator. Ensuring security is our top priority, and we appreciate your understanding of our safety measures. Your feedback is valuable in helping us enhance our guests' experience.
