Note fondée sur 656 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Giod
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Jorge Ivan,Thank you for taking the time to write a review of your stay at the RED ROOF INN SPRINGFIELD MO. I am happy you had a good experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing this perfect rating, Yan. The staff at the Red Roof Inn Springfield, MO and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Only one problem the bed was very hard. And not that much comfortable.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Leonard, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Springfield, MO. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay, prompting your 4/5 score. However, as it relates to comfort of the bed not being to your liking. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Nice
Publié le 12 oct. 2024 sur HotelsThe only bad thing was that the bed wasn't as soft as I would have liked and the pillows were quite hard. I was happy with how clean the room was and that there was in room coffee.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Aidan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SPRINGFIELD MO. At Red Roof we are happy to know that the room was clean and you were pleased with the coffee in the room. However, regarding your comment of the bed and the pillows not to your liking. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Good hotel.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN SPRINGFIELD MO. Edward, I am happy to hear that our hotel was good. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Edward, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Kristina, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Springfield, MO and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Choose another hotel!
Publié le 6 oct. 2024 sur HotelsPlace was horrible, front desk was constantly gone and could not be found when needed, hallways and rooms had this weird “unclean” smell, room floor was very sticky, lizards and bugs were crawling on the walls of the second floor (2 floor is what I stayed on). Hotel claims to be “smoke free rooms” but hallways fill with smoke as they allow people to smoke right at the back doors. The linen on the bed had stains and another weird smell coming off of it, this was just a bad experience and I would suggest paying more to go to another hotel if possible.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Damyon,I appreciate you sharing your feedback following your stay at the RED ROOF INN SPRINGFIELD MO. I was saddened to read that your stay fell short of your expectations due to the constant absence of our front desk staff, unpleasant odor you described, the insects you reported, and the other highlighted issues. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 oct. 2024 sur Expedia
I was very happy with this hotel and recommend it to others. Especially if you have a dog, no dog fee!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Edward,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 3/5 score and comments regarding your recent stay at the Red Roof Inn Springfield, MO. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. I'm happy our pet sty free policy enhanced your experience.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Suzanne, Thank you for taking a moment to complete our survey. At the Red Roof Inn Springfield, MO we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Debora, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPRINGFIELD MO and I received your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
