Note fondée sur 508 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 oct. 2024
My tub was clogged the first day so we asked them to fix the tub the light and the TV as all were not working properly. the fix it person went into a different room and made the repairs????? Really it had the same issues as I did with my room? they never fixed it and had to go a day without shower ( in Arkansas and MO ya need to get the gross off of you) the Bartender who's claim is to be an expert on where to eat or visit... Tell her (Debbie) her recommendations were horrible. The Pizza they serve at the "bar" is craft singles laid out on a Burrito wrap and melted in a broiler of some sort it was so disgusting. Her drinks were limited and not made properly you do not SHAKE a Tito's and Orange Juice it isn't a martini. Not a friendly person for sure. Hospital Helicopters were annoying racing cars and the noise was horrible. Your beds are so uncomfortable flip a matress once in a while. If I am there for 5 days ya might want to replace the towels instead of telling people to use their towels more than one time to keep it green! If I am paying for a room it is not your business how many towels I use for shower. Usually 1 per day not 1 for 5 days. I would never stay there again, then again I would never travel to any part of that side of the country again. Scenery is beautiful in the fall that was about it. Branson is a Dump with rude people and completely understaffed it is the Wisconsin Dells on steroids. Dirty and gross and don't recommend.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Dennis, Gestion de l’hôtel
Dear Valued Guest,Thank you for sharing your feedback with us. Your experience was not up to our standards. I will share this with the leadership team so that we can focus our efforts to make improvements in all the areas you mentioned. Regards,Dennis Myers General Manager
par un voyageur de OMAHA
Publié le 16 oct. 2024
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Dennis, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I'm sorry to hear that your experience was below our standards. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. If you would like to share specifics about where we can improve, please reach out to us at 417-881-8118. I would like the opportunity to address our shortcomings and earn back your business. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Dennis MyersGeneral Manager
par un voyageur
Publié le 7 oct. 2024 sur Hotels
When I slept, either the room or the mattress smelled like dog pee or poo, which understandable since this hotel is pet friendly. They should assign certain rooms for people who don’t have pets or want to smell pets urine.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Dennis, Gestion de l’hôtel
Thank you for choosing to stay with us. Your experience of your bed not smelling fresh and clean is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the housekeeping leadership team, so we can do our best to ensure this does not occur again. Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,Dennis MyersGeneral Manager
par un voyageur
Publié le 4 oct. 2024 sur Hotels
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The excellent and professional service that Rachel at the front desk is greatly appreciated. We had to attend to a medical emergency and had to cancel the remainder of our stay. Rachel expidited the process quickly and we were on our way.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
We have stayed here many times while visiting our kids at MO State University. The rooms are always comfortable and clean, the staff is friendly and the breakfast is hearty.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
par un voyageur
Publié le 26 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Hotels
