Ratings based on 556 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 18, 2024 on Expedia
Super clean, funky style and great staff. Loved our stay and will be returning in the future
by A traveller
Posted Sep. 1, 2024 on Expedia
The hotel is just above a pub/bar so very noisy until at least 1am (noise reverberating on the walls and the floor making them vibrate). The rooms smelled weird when we got in.
Comment from Hotel Management
Sep. 2, 2024 by Crash Hotel, Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that the noise from the pub below and the room’s condition did not meet your expectations. As noted at the time of booking, the room you reserved was titled “Loud” to indicate its proximity to the pub, which can indeed be noisy, especially late into the evening. We understand that this might not have been ideal for your stay, and we appreciate your understanding. Regarding the unusual odor you mentioned, we take cleanliness very seriously and will address this with our team to ensure it doesn’t recur.
by A traveller
Posted Aug. 31, 2024 on Expedia
Cool spot
Comment from Hotel Management
Aug. 31, 2024 by Crash Hotel, Hotel Management
Thanks for the review!
by A traveller
Posted Aug. 29, 2024 on Hotels
This hotel is well located, with lots of shops and restaurants nearby. The self check-in was easy enough. No elevators to the first floor where our room was located. Beds are really comfortable. Although there is a pub downstairs, we had no trouble sleeping (earplugs were supplied). We were there on a Monday and Tuesday so there was no live band. Bathroom had a musty smell, probably due to the shower curtain not able to dry. No screen on the window so you could not leave it open at night. Deck on the roof is convenient although a little run down.
Comment from Hotel Management
Aug. 30, 2024 by Crash Hotel, Hotel Management
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the location and found the beds comfortable. We appreciate your comments on the self check-in process and the rooftop deck. Your observations are valuable and will help us make improvements.
by A traveller
Posted Aug. 27, 2024 on Expedia
It's a nice place to stay. We liked the microwave and the location downtown!
Comment from Hotel Management
Aug. 27, 2024 by Crash Hotel, Hotel Management
Thank you for the review!
by A traveller
Posted Aug. 24, 2024 on Expedia
The hotel is nice and updated. However the rooms are a little small. We didn’t need the earplugs, but it could be noisy on weekends. Parking was on the street about 2 blocks away.
Comment from Hotel Management
Aug. 24, 2024 by Crash Hotel, Hotel Management
Thank you for your review!
by A traveller
Posted Aug. 24, 2024 on Expedia
Comment from Hotel Management
Aug. 25, 2024 by Crash Hotel, Hotel Management
Thank you!
by A traveller
Posted Aug. 22, 2024 on Hotels
Overall stay was pretty good. Tv didn’t work
Comment from Hotel Management
Aug. 23, 2024 by Crash Hotel, Hotel Management
Thank you!
by A traveller
Posted Aug. 22, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by Crash Hotel, Hotel Management
Thank you!
by A traveller
Posted Aug. 19, 2024 on Expedia
I missed (was it there?) any mention of a live band performing below our room on both Friday and Saturday night until 2am. They gave us earplugs, but that doesn't cut out base vibrating through the floors. Might be a bonus for some folks, but not us.
No onsite parking wasn't as bad as it could have been, but not convenient to park three blocks away for 24h parking.
Comment from Hotel Management
Aug. 19, 2024 by Crash Hotel, Hotel Management
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We do make an effort to communicate details about noise and parking on our website to ensure our guests are fully informed before booking. Unfortunately, we have limited control over how this information is presented on third-party sites. While our location and live music can be a highlight for some guests, we understand it may not be ideal for everyone. We’re sorry to hear it didn’t meet your expectations and will take your comments into consideration to improve our future guests’ experiences. If you have any other concerns or suggestions, please feel free to reach out directly. Thank you again for your valuable feedback.
