Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,3 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
je déconseille à tout le monde
Publié le 20 déc. 2016 sur HotelsQuand nous sommes arrivé la dame nous a demandé 25$ par nuit par chambre et on avait 3.Nous avions déjà payé 3500$ avant de partir.Alors pourquoi nous redemander de payer.Il y n'y avait aucunement la vue sur l'océan,la piscine était brisé,la télé était brisé,il n'y avait pas d'eau chaude en plus c'était mal-propre le planché était sale je ne pouvais même pas marché pied nue et il y avait de la crème fouetté pourri dans le frigo et le supermarket est totalement hors de prix 12$ pour un melon d'eau,7$ un 2 litres de lait.En plus elle nous a pas donné de clé.Nous avons perdu notre temps et notre argent 2 jours sur 14 car nous avons changé d'endroit.Très déçu :(
par un voyageur
Publié le 25 mai 2022 sur Expedia
The manager was rude and abusive to us and to Expedia when trying to resolve a problem. The description is false - there is no ocean view. Would have been helpful to know we had to provide toilet paper, paper towels and dishsoap. Would be nice to know this is a gated community and a rental car is needed to get groceries, get to swimming pool or eat out.
Commentaires de Gestion de l’hôtel
25 mai 2022 par Manager, Gestion de l’hôtel
As a manager, the job sometimes requires you to say no to a guest. The guest called Expedia none stop for 11 days, trying to have her way. The guest booked two separate reservations with a one day break between, and they wanted to leave and go to Portland and keep the keys for the unpaid day. She negotiated a valid point that we incur expenses to check her out and clean the villa. Though it is a good point, there are policies we need to follow. Joyce wanted to not pay for the night, keep the keys and get a refund on the cleaning cost on the second reservation. This is just a mess, and she did not relent through check-in. Sometimes we need to learn to let go. Joyce, booked with airport pickup, and I advised her how large the property is and that she could not walk to Ocho Rios of the beach, and she rented a car instead. I think she is blaming Expedia for not informing her upfront. This could have been a lot smoother if the guest stopped trying to ben the policy and understood that she could not keep the keys if she was not paying for the night between reservations.
par un voyageur
Publié le 22 mai 2022 sur Expedia
I give all the worst faces because me and my husband payed for 5 days and was told when we arrived that there was never any reservations. Really? Our bank statement clearly said otherwise. No one would assist us it was my husband’s bday weekend. Luckily he is Jamaican and he could find something last minute. I will never trust this website or property again.
Commentaires de Gestion de l’hôtel
22 mai 2022 par Manager, Gestion de l’hôtel
I am sure travellers can trust Expedia, and our villas have been on Expedia for 7+ years. The villas in the palms are private, so they operate as an Airbnb would operate. Mr Garth booked our villa for his wife, we called him multiple times, and it went to voicemail. Mr Garth's wife showed up without reading any of the multiple messages we sent or returning our calls. She engaged the guard at the gate instead, who rightfully informed her there was no reservation at the gate with her name. The security at the Palms does not work for an individual property owner or provide reservation support. The guard gave the guest our number, and she left and called Expedia instead, who gave her a full refund.
par un voyageur de WALTHAMSTOW
Publié le 17 avr. 2022 sur Expedia
We got there around 4:30pm. The host did not leave our booking with the security people. Expedia tried contacting the host and the number did not work. We were stranded in a place we do not know. We then had contact from Expedia 4 days later saying the person said we could spend the remainder of our vacation there. We thought they had a cheek and declined. A very poor service with a lack of communication. The accommodation may be nice but the checking in process was appalling. We never found suitable accommodation until 12:24am when we drive to Kingston and checked in to the Marriott.
Commentaires de Gestion de l’hôtel
22 mai 2022 par Manager, Gestion de l’hôtel
When this guest's arrival time came and went, we contacted Expedia to find out if she cancelled, and we were not notified. Mainly, our concerns were that we called and messaged so many times and got no response. Expedia said everything looked ok and they would reach out to the guest. Four days later, Expedia located the guest and informed us that guest planned to come and check-in. We later learned that the guest booked via a travel agent who took the guest's money and booked a reservation on Expedia.com. The travel agent booked on Expedia.com and kept the Expedia itinerary with all the property information and check-in instructions. They then issue the guest an itinerary from their agency with little to no information, not even our number. When the guest arrived, their travel agent was closed, they did not have our number, and they did not have Expedia's number. The guest was banking on walking into a hotel lobby with staff instead of the private villa, which is what we are. We accommodated the guest and treated the guest well, and Expedia refunded the travel agent for the four missed days.
par un voyageur de Chesapeake, Virginia
Publié le 18 juill. 2019 sur Expedia
Property was in a decent gated area, but is poorly ran, communication is very poor. Pictures of property shown on Expedia is not what we got felt like it was bait and switch. There were no trash bags, no extra toilet paper or towels, place was poorly cleaned, iron did not work, bath tubs took a long time for water to run out. I reached out to property manager with my concerns and she advised me she would contact the person who took care of property, I was never contacted back but on the day I was to check out she showed up before 7am to collect destination and cleaning fees which she should have collected when we checked in 1 week prior. I asked why I was not called back and her excuse was she went to a funeral. I definitely would not stay there again next time I’ll do an all inclusive.
par un voyageur
Don’t waste your money
Publié le 29 juin 2019 sur HotelsThis is not a villa, it’s really an air bnb gone wrong. There is no ocean view. The phone number is a Whatspp number that a person may/may not answer. There is no transportation to the house even though they say it’s avail. They were so disorganized, it took me 5 hours to find the house. I was so disappointed in the actual location and accommodation I left and found a different hotel. Just don’t.
par un voyageur de Texas
Publié le 15 juin 2019 sur Expedia
Very nice, the did a little upgrading. Actually, it is very nice.
Commentaires de Gestion de l’hôtel
15 juin 2019 par -Manager, Gestion de l’hôtel
Mr Dean, it was our pleasure hosting you. Thank you for the review and please come again.
par un voyageur de Spain
Publié le 10 mai 2019 sur Expedia
Lorraine el señora que se encuentra ahí para entregarte las llaves y ayudarte en cualquier cosa, muy amable y confiable. La única decepción fue que el lugar no da a la playa, y por la ubicación parecía que sí, pero de resto excelente ubicación, cuarto, comisad, baño limpio.
Commentaires de Gestion de l’hôtel
15 juin 2019 par -Manager, Gestion de l’hôtel
Thank you for the review
Recommandé
pour Tout le mondepar un voyageur
Publié le 15 mars 2018 sur Expedia
I loved it did not want to leave.
This vaill was like living at home, you not have to worry about anyone coming in your place. The main door lock up with a combation not keys which was great. I had a three bed room two full bath and a full kitchen, livingroom, diningroom. I did have a washer but no dry . the clothes have to dry outside on the clothes line. I had a long driveway , and a big back yard.
The area was quit and very clean the neigbors where very helpful
Commentaires de Gestion de l’hôtel
20 mars 2018 par -Management, Gestion de l’hôtel
Thanks for the review...
Recommandé
pour Tout le mondepar un voyageur de Georgia, US
Beautiful and Peaceful!
Publié le 6 juill. 2017
Pour : Clean, comfortable and professional.
Contre : Nothing, it was perfect.
Emplacement : There is a full gym, pool and shopping mart associated with this location.
Located in a beautiful gated community. All staff were very courteous and commndating. I thoroughly enjoyed this trip and will be booking this specific location the next time my family travels to Jamaica!
Commentaires de Gestion de l’hôtel
27 août 2017 par Management, Gestion de l’hôtel
Thaks for the review
