Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
4,4 Service et personnel
5,0 Confort de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 avr. 2023 sur Expedia
par un voyageur
Publié le 8 juin 2021 sur Expedia
I loved everything about it. Beautiful place
Commentaires de Gestion de l’hôtel
17 janv. 2023 par Management, Gestion de l’hôtel
Thank you for your positive feedback! We are thrilled to hear that you loved everything about your stay and found the property beautiful. We are glad that you had a pleasant experience and hope to have the opportunity to host you again in the future.
par un voyageur
Publié le 14 mai 2019 sur Expedia
The villa community is extensive and nicely maintained. I like the size of the infinity pool and the way it overlook the other villas. Enjoyable stay.
Commentaires de Gestion de l’hôtel
15 juin 2019 par -Manager, Gestion de l’hôtel
Donald, thanks for the review.
par un voyageur de Canada
Publié le 27 janv. 2019 sur Expedia
You just have to experience this oasis for yourself. Not going to say another word.
Commentaires de Gestion de l’hôtel
2 févr. 2019 par -Management, Gestion de l’hôtel
Mr XiPing, thank you for the review
Recommandé
pour Tout le mondepar un voyageur de Jakarta
PRICE VERY CHEAP FOR EXPERIENCE WE RECEIVED
Publié le 16 févr. 2018 sur Expedia
Pour : The front porch, just sitting on it was very tranquil.
Contre : They got it right. I think they should spend more on marketing because the world needs to know about this hidden gem.
Emplacement : All the attraction is a short car ride away
Wonderful place to stay while in St Ann. Clean smoke free villa, courteous and friendly staff. The pictures does no justice for this spacious villa, feels like a home away from home. The furniture are of dark shade so their photos doesn't really show the quality. The furniture was expensive and of high quality. I love the creative artwork in the front yard. I'm a active person and to see that ALL the amenities are well kept was awesome!!! We took a cab to Mystic Mountain that was mind blowing. I will be coming back to this property for a longer stay so much to do not enough time!!
Commentaires de Gestion de l’hôtel
5 mars 2018 par Management, Gestion de l’hôtel
J'Uni, thank you for the review. We look forward to hosting you again in the near future.
par un voyageur de Neenah, WI
Unprofessionally Managed
Publié le 1 déc. 2017 sur Expedia
Pour : The lack of professional management ruined the experience and the stay. I would suggest finding another property using different management.
Contre : The management.
Emplacement : Shopping in Ocho Rios. Dolphin Cove. Dunn's River Falls. Blue Hole.
I gave the hotel facilities and condition, room cleanliness and comfort an excellent rating. Everything else around that was a disaster. A few days prior to arrival you get a long message outlining additional fees that were buried in the reservation. There is a $25 per day destination fee. There is a $60 cleaning fee. Check out is 9 am. If you want it any later there is an additional $35 fee. The message you receive also describes how to set up check in. You must contact the villa manager when you land and then again when you are approximately one hour away. We did this exactly as described and the person checking us in was still 45 minutes late. When we checked in the WiFi was not working. We were told it would be fixed the next day. It was not fixed. We were then told the internet company would be there to fix it the next day and we needed to be present from 8 am until 12 pm. WE WERE ON VACATION! The people in charge of the property were very difficult to get a hold of and only after contacting the booking company would they respond. When they would they were always rude and disrespectful.
Commentaires de Gestion de l’hôtel
1 févr. 2018 par General manager, Gestion de l’hôtel
We are going to stick with the facts here. The guest showed up with his two daughters at check-in. The guest asked if he could have his fiance over and we agreed to allow it with without an additional charge. They guest had cable TV issues and I personally apologized, offer the guest a six pack of Red Stripe Beer and a nicer villa a few villas up the same street. As the GM it is my duty to see to it all guests leave happy. I went to assist with the move but the guest rejected the help. I met him at the new villa. He was driving a maroon color dark tinted van, one that was a bit conspicuous because of the size. He can in and met me to exchange the keys to the new villa and I offered to help with the suitcases but he rejected the offer so I left.
I went back to the old villa he just left to turn off the lights and lock up. The villa appeared he was there for a month and he was there for only a few house with his daughters. I found a small tote bag they left behind and brought it back to the new villa. When I approached the villa I counted 13 people! One of the girl was no older than 12 years old and was pregnant! All sorts of alarm went off in my head. The max occupancy for the villa is 6 guests. Then there was the issue of paying for the additional guest which would amount to a tidy sum. After hours of back and forth on the phone with hotels dot com we managed to give this gentleman a full refund and part ways. It was a bad experience for us and the guest but we learn from this and we be better able to deal with a situation like this int he future. This was a learning experience for us.
Recommandé
pour Tout le mondepar un voyageur
Relaxing in Ocho Rios
Publié le 29 nov. 2017 sur ExpediaThe place, the staff I cannot complain about, the villa was well coordinated and the beds were the pretty comfortable. The neighborhood was gated/secured and quite. The location was just outside the town and close to shopping. I would recommend this to anyone desiring a stay of comfort.
Commentaires de Gestion de l’hôtel
1 déc. 2017 par Management, Gestion de l’hôtel
Melissa, thanks for the review
Recommandé
pour Tout le mondepar un voyageur
Relaxing
Publié le 6 juill. 2017The scenery and the comfort was excellent. I was relax the whole entire trip and was able to go shopping and have fun. Would recommend this hotel to everyone. This is where I'll be staying on my next trip.
Commentaires de Gestion de l’hôtel
24 août 2017 par Management, Gestion de l’hôtel
Dwayne, thanks for the warm review. We will keep the lights on and a Red Stripe Beer on ice for you. See you next summer.
Recommandé
pour Tout le mondepar un voyageur
awesome
Publié le 24 avr. 2017I enjoy every moment I spend at the villa I rented. The cool ocean breeze was so relaxing. It was a home way from home. Will stay there again on my next trip.
Commentaires de Gestion de l’hôtel
2 févr. 2018 par Management, Gestion de l’hôtel
Thanks for the Review
