Note fondée sur 246 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2024 sur Expedia
only one set of towels, elevator in building 5 makes very loud screeching noise.
Commentaires de Gestion de l’hôtel
16 août 2024 par Aliyah, Gestion de l’hôtel
Good Afternoon, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Bluegreen Rentals Team, Gestion de l’hôtel
Thank you for taking the time to leave a review. We’re sorry to hear that your experience with us did not result in a 5 out of 5 rating, but we hope you still enjoyed your stay. We strive to provide the best possible experience for all. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 27 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juin 2024 par Bluegreen Rentals Team, Gestion de l’hôtel
We're thrilled to hear that you enjoyed your stay with us. Your score is greatly appreciated and encourages our team to continue delivering excellent service.We look forward to welcoming you back on your next visit.
par un voyageur
Publié le 24 juin 2024 sur Expedia
It was just what we needed and we lovdd the full kitchen and dining room. One of the outlets in the bedroom didn't work but there were plenty ohers. All the employess were friendly and helpful. This was our second stay and we will be back.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Aliyah, Gestion de l’hôtel
Good Afternoon, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit a total success. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all our guests. Thank you very much for sharing your experience and we look forward to your return. Thank you again.
par un voyageur
Very disappointing !
Publié le 26 mai 2024 sur HotelsVery disappointed. They close the pool hot tub at 8pm. We really wanted the hot tub in the evening after dinner when the sun isn’t out but closed. The chair in the living room was wore out. Could not sell it in a second hand store. Floor was poping, from the glue underneath sticking. The refrigerator had trash in it when we arrived. Over all ok just not up to the standards especially for the price 😔
Commentaires de Gestion de l’hôtel
28 mai 2024 par Aliyah, Gestion de l’hôtel
Thank you for taking the time to share your review with us. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your visit. Your feedback is invaluable to us as we continuously strive to improve and provide the best possible experience for our guests. Please know that we take your comments seriously and will address them promptly to ensure that future visits meet or exceed your expectations. We appreciate your patronage and hope to have the opportunity to welcome you back in the future for a more positive experience.
par un voyageur
Publié le 10 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mai 2024 par Aliyah, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 16 mars 2024 sur Expedia
The resort is well laid out but is showing signs of wear and tear. The hot tub didn’t work until the last day of our week there. They have played Jenna with other features. They used to have a high end coffee and hot drink machine. That has been replaced with a cheaper and more basic one, with fewer options. Less staff available and the main building closed overnight. The World Golf Hall of Fame is no longer in the adjacent facility and the whole space feels like a ghost town. The people who are there are nice, but be ready for the timeshare hard sell when you get your parking pass. We were there during the Player’s Championship and be warned that the local golf courses double their prices, which are already steep. Overall though, the place is still a good option for couples or a small family.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Aliyah, Gestion de l’hôtel
Thank you so much for your review!
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Aliyah, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 20 oct. 2023 sur Expedia
Great place.
Commentaires de Gestion de l’hôtel
31 oct. 2023 par luis, Gestion de l’hôtel
Thank you for sharing your 5-star review, Henry! We are thrilled to learn you enjoyed your vacation at our Grande Villas resort. We would be honored to have you stay with us again!
par un voyageur
Publié le 12 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2023 par luis, Gestion de l’hôtel
Thank you for taking the time to share your review, Michele. We would like to extend a sincere apology regarding the issues you experienced. We will be sharing your insight with our team.
