Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juill. 2024 sur Expedia
C'était agréable mais nous ne pouvons pas donner une note très élevée à notre séjour étant donné que des rénovations étaient en cours dans l'hôtel pendant notre séjour, mais cela n'a pas eu trop d'impact à part le manque de meubles dans la chambre. De plus, pas assez de cintres ou de crochets dans la salle de bain pour les serviettes et même les fournitures. Le personnel était gentil et accommodant. La piscine est très belle et très apprécié.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're glad to hear that you found the staff accommodating and appreciated the pool. We apologize for the inconvenience caused by the ongoing renovations and the lack of furniture and hooks in the room. We’re working hard to complete these updates and improve our amenities. We hope to have the opportunity to provide you with an enhanced experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 13 mai 2024 sur Expedia
Close to the beach
Commentaires de Gestion de l’hôtel
13 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review! We're delighted to hear you enjoyed our proximity to the beach. We hope you had a wonderful stay and look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 3 avr. 2024 sur Expedia
Hotel très bien pour 1 étape à ste Augustine
Chambre spacieuse en revanche cheveux dans la douche pas terrible
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear KEVIN,Thank you for sharing your feedback on your recent stay. We're glad to hear that overall, you found our hotel to be suitable for a one-night stopover and appreciated the spacious room. However, we apologize for the inconvenience caused by finding hair in the shower. Cleanliness is of utmost importance to us, and we will address this issue with our housekeeping team to ensure that such lapses are avoided in the future. I hope that you will try us again. Sincerely, Hotel Manager
par un voyageur
Publié le 6 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Lise,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager
par un voyageur
Publié le 7 avr. 2022 sur Expedia
Hôtel aurait besoin d’un peu d’amour. Surtout étant sur le bord de la mer elle devrait remplacer les tapis dans les chambres par de la céramique ou autre couvre plancher facile à nettoyer
par un voyageur
Publié le 26 oct. 2024
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We value your input and would appreciate the opportunity to learn more about your stay so we can improve. Please feel free to reach out directly.Sincerely, Hotel Manager
par un voyageur
Publié le 24 sept. 2024
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We're very sorry to hear that your experience did not meet your expectations. Please know that your feedback is important to us, and we would appreciate the opportunity to address your concerns. If you could reach out to us directly, we would like to understand what went wrong and how we can improve. Thank you for sharing your thoughts.Sincerely, Hotel Manager
par un voyageur
Publié le 24 août 2024 sur Hotels
Doing remodeling on several floors, hit tub not working for the entire 9 days. Holes in walls in the room, bugs in hallways and trash not being picked up daily from ice/vending room
Commentaires de Gestion de l’hôtel
25 août 2024 par Castillo Real , Gestion de l’hôtel
Dear Guest,We are truly sorry that this visit didn’t meet your expectations. The ongoing construction and maintenance issues, like issues with the hot tub, and trash in the ice machine area, are not up to our usual standards. Your concerns will be addressed with urgency. We appreciate your staying with us and hope we can regain your trust in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
Loved beachside location; very convenient to beach and restaurants. Property advertised renovations but I didn't see anything about paying to park which I totally disagree with at any hotel. Very spacious room and comfortable bed; we would stay here again no problem
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Daniel,Thank you for your wonderful review! We’re delighted that you loved our beachside location and found it convenient to both the beach and nearby restaurants. We appreciate your feedback regarding the parking fee and will take your comments into consideration as we strive to improve our guest experience. It’s great to hear that you enjoyed the spacious room and comfortable bed. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
