Note fondée sur 214 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de coral gables
Publié le 22 déc. 2024
Good location. My main issue is that my bed was not done when I came back for my second night
Commentaires de Gestion de l’hôtel
23 déc. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Simon,Thank you for sharing your experience. We’re glad to hear that you enjoyed our location. However, we sincerely apologize for the oversight with your bed not being made on your second night. This is not the standard of service we aim to provide. Your feedback is important, and we will address this with our housekeeping team to ensure that it doesn't happen again. We hope to have the opportunity to welcome you back and provide you with a more seamless stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Chris, Gestion de l’hôtel
Thank you for your rating. Thank you for choosing the Hilton Garden Inn St. Augustine Historic. We hope to see you again soon!
par un voyageur de Homestead
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Chris, Gestion de l’hôtel
Thank you for your rating. Thank you for choosing the Hilton Garden Inn St. Augustine Historic. We hope to see you again soon!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The fire alarm kept going off in the entire building, it was so early in the morning to have to evacuate the area.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Chris, Gestion de l’hôtel
My apologies for the disturbance this morning. The fire alarms are a safety measure to protect our guests when there is cause for concern. In this case, a guest was vaping in her room, against hotel policy, and set off the alarm. Thankfully, it was not more serious and the detectors did what they are designed to do. Thankfully, it's not a common occurance. Thank you for staying with us at the Hilton Garden Inn St Augustine Historic District.
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Chris, Gestion de l’hôtel
Thank you for your rating. Thank you for choosing the Hilton Garden Inn St. Augustine Historic. We hope to see you again soon!
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Chris, Gestion de l’hôtel
Thank you for your rating. Thank you for choosing the Hilton Garden Inn St. Augustine Historic. We hope to see you again soon!
par un voyageur
Publié le 3 sept. 2024 sur Expedia
I thoroughly enjoyed may stay. Very clean. Friendly front desk staff.
Only one thing I did not like - when I went for the breakfast buffet around 9 am, there was no coffee. I was told I'd have to wait - no apologies given. :(
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Chris, Gestion de l’hôtel
Thank you for your feedback and rating. I'm happy you enjoyed your stay overall. I'm sorry we fell short with coffee service at 9:00am. Oftentimes, we see the most number of guests attending breakfast between 8:30am until closing at 10:00am but coffee consumption stays constant at both in our lobby station and in the restaurant. Thank you for choosing the Hilton Garden Inn St. Augustine Historic.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Restaurant needs to be improved food prepared was not good. What was specified in muni was not given
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Chris, Gestion de l’hôtel
We appreciate your taking the time to leave a rating and review. We're happy you enjoyed your stay but fell short of your breakfast expectations. There are many choices in St. Augustine, thank you for choosing the Hilton Garden Inn St. Augustine Historic District for your stay.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
We had a great stay!
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Chris, Gestion de l’hôtel
Thank you for your comments and rating. I'm happy you enjoyed your stay. Thank you for choosing the Hilton Garden Inn St. Augustine Historic.
par un voyageur de Peachtree City
Publié le 1 sept. 2024 sur Expedia
The hotel is so clean it is sparkling. The staff are very friendly and welcoming. The Fountain of Youth is a few steps away and the Old Downtown is about a mile and a half.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Chris, Gestion de l’hôtel
We appreciate your taking the time to leave a rating and review. We're happy you enjoyed your stay and that we are close to everything. There are many choices in St. Augustine, thank you for choosing the Hilton Garden Inn St. Augustine Historic District for your stay.
