Note fondée sur 103 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bien situé, propre et confortable
Publié le 30 mars 2022 sur HomeAwayExcellent
par un voyageur
Publié le 19 mars 2020 sur Expedia
Tout était parfait ; appartement très propre, accès à la plage facile, qualité de l’offre dans la restauration, ville de St-Augustine, gentillesse du personnel du bureau.
Commentaires de Gestion de l’hôtel
19 mars 2020 par Ocean Gate at Hibiscus Resort, Gestion de l’hôtel
Thank you for your feedback, We enjoyed having you.
par un voyageur
Will NOT be back
Publié le 31 juill. 2024 sur HotelsOut of the four TVs in our suite only one actually had cable. One did not have a remote, one only got one channel and one only local stations.
The microwave was unusable. It would trip the entire condos electric when it was used.
Were not provided with enough toilet paper or trash bags for a week. This is a huge oversight and since there is no office, there’s no way to go ask for more. Should not have had to take time away from my vacation to go buy TP and garbage bags.
Couch cushions were heavily stained. No black out curtains or any curtains on any of the windows.
Abysmal help finding the unit. The grounds very dilapidated and finding the room was near impossible. Signs showing only bottom floor numbers but not 2nd or 3rd. Took 20min to find where we were staying.
The walk to the beach is LONG and winds around three pools, a hot tub, a falling apart wooden path (broken boards, popped nails, etc)
Commentaires de Gestion de l’hôtel
10 août 2024 par Marlene, Gestion de l’hôtel
First and foremost I am so sorry to hear that your stay was not a good one. We wished that you let us know sooner you were unhappy with things in the room. We could have then tried to turn an unhappy smile to a bigger smile.
par un voyageur
Publié le 20 juin 2024 sur Expedia
I304 unit was clean but air conditioning did not work. Reported it but nothing changed. Beach was quiet and peaceful highlight of the stay.
Commentaires de Gestion de l’hôtel
20 juin 2024 par marlene, Gestion de l’hôtel
Sorry that no one came by to look at the AC. Hope That your stay was nice.
par un voyageur
Publié le 9 mai 2024 sur Hotels
No ocean view as advertised
Mattress as hard as cement. Decor and appliances need upgrading as well.
Commentaires de Gestion de l’hôtel
10 mai 2024 par Marlene, Gestion de l’hôtel
We are very sorry to hear of the mattress, most people love them. We are doing renovations ,one building at a time.
par un voyageur de tampa
Publié le 24 avr. 2024 sur Expedia
The property is a great location. Close to the beach. Only negative I have to share is some amenities not available/working, and poor communication after the fact. The condo was clean, and the beds were comfortable.
Commentaires de Gestion de l’hôtel
2 mai 2024 par Marlene, Gestion de l’hôtel
Thank you for the review, we hope to see you back again at the beach
par un voyageur
Publié le 22 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Marlene, Gestion de l’hôtel
Thank you for the wonderful review. Hope to see you back real soon at the beach!
par un voyageur
Publié le 15 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Marlene, Gestion de l’hôtel
We are delighted to hear your overall experience was amazing!
par un voyageur
Publié le 15 avr. 2024 sur Expedia
Everything was awesome
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Marlene, Gestion de l’hôtel
Thank you for choosing CPII and your stay with us was amazing. We welcome you back at any time , when you come to the beach!
par un voyageur
Publié le 5 avr. 2024 sur Expedia
Ocean Gate Hibiscus had a great location. The beach access led to beautiful, soft white sand. We often saw dolphins just off the beach. Grocery and restaurants were less than 10 minutes away. The property itself was outdated but served its purpose in a quiet corner. We asked to extend our visit an additional day which customer service was able to accommodate. Although no one answered the phone, their response time to sent messages was quick and helpful.
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Marlene, Gestion de l’hôtel
Thank you for the great review, hope you had a nice stay at the beach.
