Note fondée sur 5 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Dont book thru 3rd party
Publié le 10 juill. 2024 sur HotelsFalse accusation of Damage to TV that was not used and did not work in 2nd bedroom. Completed all required e-documents 7-10 days before hand and paid for parking passes online as well. 2 days prior was phoned about putting a credit card on file via a phone call from 3rd party, not on site management.
Had to jump through hoops to confirm that this was a legit call. You guessed it, informed of Damaged tv after checking out. E-mailed a response to said 3rd parties and basically tough luck.
Poor procedures and false accusations have created a bad taste in mouth. Best of luck and enjoy sticking it to me for the last time.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Author, Gestion de l’hôtel
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you had during your stay. Here at Distinctive, we do have our local Property Managers assigned to inspect all properties before and after guests to ensure we are keeping our properties at our Distinctive Standards. In addition, we strive to ensure our procedures are clear and straightforward, and we apologize for any misunderstanding or miscommunication during that time.
Your feedback is valuable, and we will use it to review and improve our processes to prevent such issues in the future. We appreciate your patience and understanding. Thank you for bringing these matters to our attention, and we hope you will consider giving us another opportunity to provide you with a better experience.
- Your Distinctive Team
par un voyageur
Publié le 7 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 juin 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 25 oct. 2022 sur Expedia
Very quiet and close to everything!
Commentaires de Gestion de l’hôtel
27 oct. 2022 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 5 juin 2022 sur Expedia
The condo complex overall was nice, tidy, and seemed well kept. However, the specific condo we stayed in was a big disappointment. It looked just like the pictures but the mattress were awful. I mean they were worn down so bad the springs constantly made noises and you could feel them sticking up. The bathrooms were also disappointing. In the master there was more water coming out of the tub nozzle than the shower head. And the tub faucet was caked in mineral deposits. The toilet was also badly stained. Finally, the sofa and chair cushions were pathetic. They all looked 20 years old or older. Overall it just seemed very tired and worn out.
Commentaires de Gestion de l’hôtel
7 juin 2022 par Michael C., Gestion de l’hôtel
Thank you so much for your candid feedback.
We wantto apologize for the condition of the unit when you checked in.
Our staff works diligently to ensure our guests receive a first-class experience, so we regret to hear we missed the mark on this occasion.
We've submitted a work order to fix the items that were out of place, and hope you'll give us the opportunity to host you at a later date.
par un voyageur
Publié le 1 juin 2022 sur Expedia
Very nice, quite
Commentaires de Gestion de l’hôtel
1 juin 2022 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!
We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
