Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,9 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Leila, Marlo , and everyone was so great. Love this place. Which I could stay forever.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Author, Gestion de l’hôtel
Hello Belinda- We really appreciate your wonderful review! It’s great to know you enjoyed your time here. Leila, Mario, and all of our team are dedicated to providing outstanding service, and it’s rewarding to hear we succeeded. We look forward to having you stay with us again!
par un voyageur
Publié le 15 juill. 2024 sur Expedia
The property, amenities, and people in the office are all great. We will definitely stay again in the future
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Author, Gestion de l’hôtel
Hello April! Thank you so much for your glowing review. We're delighted that you enjoyed your stay with us. Our on-site team is committed to delivering exceptional service, and it's rewarding to know we made your visit memorable. We look forward to seeing you again soon!
par un voyageur
Publié le 7 juill. 2024 sur Hotels
It started with no Wi-Fi 2 hours before arrival which was an inconvenience, upon arrival the air was set on 80, so it took several hours to cool and no ice was on so another inconvenience. Many of the light socks were not working, lamps didn’t work and having to drop off keys after a long stay is inconvenient. We are also told we could not check in early, but yet it didn’t appear a lot was done to prepare for our stay. We only had 4 towels for a 3 night stay.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Author, Gestion de l’hôtel
Thank you for taking the time to provide us with your feedback on your recent stay, we sincerely apologize for the numerous issues you encountered during your time at our property and your experience does not reflect the high standards we aim to uphold for our guests, however, I don’t see that you called into our 24/7 Guest Services Team to make us aware of any these issues. Here at Distinctive, we have local Property Managers who can address any issues reported quickly to ensure we get your stay back on track as quickly as possible. We appreciate your feedback and will make the Property Manager and Owner aware of these issues to ensure we keep our properties at our Distinctive Standards and we hope to have the opportunity to regain your trust in the future.
– Your Distinctive Team
par un voyageur
Horrible conditions
Publié le 23 juin 2024 sur HotelsThere was dirty sheets. Bugs everywhere. Cockroaches at night. Smelled horrible.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Author, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We deeply regret to hear about your negative experience during your stay. Your description of dirty sheets, bugs, cockroaches at night, and a bad odor is very concerning and not reflective of the high standards we aim to maintain.
I do see that you called in to report that you believed to see pest feces and we sent out our local Property Manager that same day to go by and inspect the property. They found what they believed to be lizard feces and asked if you wanted the unit treated by pest control, which was originally denied, then accepted. I do not see that any other issues were reported to our 24/7 Guest Services team.
Your comfort and satisfaction are very important to us, and we hope to make it right. Once again, I apologize for the inconvenience caused during your stay. We value your feedback and hope to have the opportunity to serve you better in the future. – Your Distinctive Team
par un voyageur
Publié le 27 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mai 2024 par Raju, Gestion de l’hôtel
Thanks for the excellent rating - We are so glad that you enjoyed yourself and we hope to see you again soon!
par un voyageur
Publié le 29 avr. 2024 sur Expedia
The property is very nice and overall well-maintained. Just a few minor details keep me from giving 5 stars. 1. Access directions are accurate but could be made better by explaining how to get the gate key first (it’s kept off-site) and then how to get in the room 2) Basic supplies given are minimal at best. One roll of toilet paper for each bathroom is just not enough. Also only one trash bag given and absolutely no simple condiments like salt and pepper. These are items you shouldn’t have to bring or buy unless you’re excessive, especially when you’re paying so much per night. 3) The master bathroom had a small open-shelf cabinet above the toilet that had seen much better days. It had obviously fallen apart at some point and instead of replacing, it was just repaired with visible L-brackets that make you question the quality of everything in the room. 4) Small patches of mold in the caulking in the shower. It’s a quick job to just remove and replace the caulk. 5) The supplied towels were very cheap. They weren’t absorbent and you would wind up with tiny fuzz all over your body after drying off. These are all very minor and fixable details but when put together, they give a less memorable experience.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par VacayHome Connect , Gestion de l’hôtel
Thank you for your feedback. We appreciate your honesty and will use it to improve.
par un voyageur
Publié le 30 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Distinctive Beach Rentals, Gestion de l’hôtel
Thank you for choosing to stay with us, David. We're glad you had a positive experience, and we hope to welcome you back in the future.
par un voyageur
Publié le 25 mars 2024 sur Expedia
This is a great property. Easy walk to beach. Quiet. Friendly community
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Michael C., Gestion de l’hôtel
Thanks for staying with us - we are so thrilled to hear you enjoyed your stay! Our on-site team does their best to make your stay a memorable one. We look forward to your return!
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Very secure
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
