Ratings based on 47 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Wedding weekend
Posted Nov. 10, 2024 on HomeAwayGreat location. Stay was smooth
by A traveller
Fall Break
Posted Oct. 25, 2024 on HomeAwayThis home is absolutely gorgeous. I loved the spacious rooms, 2 balconies, and the elevator for convenience. I also loved that we were steps away from the beach. I would highly recommend this place.
by A traveller
Great house with poor management company.
Posted Oct. 12, 2024 on HomeAwayHouse is in a great location and beach was fantastic. The house was in need of repair in many areas. Inside and out The Siding on the deck ceiling and on the front of the house was falling off and tripping hazard until we moved it. Management company Vacasa was horrible and not helpful. Elevator was very nice since there are three levels but it stopped working on the third day. I would rent this house again if the management company Vacasa was replaced and the house updated.
by A traveller
Our home away from home
Posted Aug. 11, 2024 on HomeAwayThis home is perfect. Great location right on Vilano Beach with a Publix right around the corner, beach access right in front of the house, and a nice place to eat by the pier. The house itself house a great layout where the whole family can lounge around in the living room with lots of natural light and a great view to the beach. Any stress you have just melts away here. I checked out and I miss every minute. Can't wait to stay here again.
by A traveller
Excellent location!
Posted May 4, 2024 on HomeAwayWe really enjoyed this home! We have a family of 6 so it had a great layout for us. The kitchen was fully stocked for ease of meal prep. And the location right on the beach could not be beat! The home was at the end of the street so pretty quiet, just the way we like it! Yet it is close to St. Augustine so it was an easy drive to this cute historical town.
I only rated it 4 stars because the communication with the property management team was inconsistent so it made us feel as though we were working with a call center.
We discovered a problem with the refrigerator on our first day (ice maker was leaking) and the first person said someone would come out to look at it. I waited a couple of days and texted back and communicated with a new person who didn't have a record of the issue. This continued over the course of our stay (new person, repeating the issue). So, when we checked out, I simply sent another text to remind them of the problem so that they could address it before their next check in.
All in all, it was our first time to the St. Augustine area, and it was a truly wonderful stay for our family!
Comment from Hotel Management
May 4, 2024 by VrboOwner, Hotel Management
Thank you, Nancy, for your feedback! We are happy you enjoyed this home. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!
by A traveller
Views
Posted Apr. 27, 2024 on HomeAwayVery good
by A traveller from Grosse Pointe Park
Wonderful Property
Posted Mar. 31, 2024 on HomeAwayWe had a wonderful time staying at this home in Vilano Beach. The home was large enough for us all to spread out and have our own spaces. We saw dolphins swimming daily and loved the location. The pool was smaller than we thought it would be, but our kids still loved it. We would love to stay here again.
Comment from Hotel Management
Apr. 15, 2024 by VrboOwner, Hotel Management
We look forward to welcoming you back for another wonderful getaway in the future!
by A traveller
Amazing views
Posted Feb. 6, 2024 on HomeAwayBeautiful views ---good location
by A traveller
Excellent!
Posted Feb. 6, 2024 on HomeAwayHouse, location and property management was an excellent experience, we had a great week. Only downfall was pots and pans need replacing.
Comment from Hotel Management
Feb. 6, 2024 by VrboOwner, Hotel Management
Thank you for sharing your feedback, Marilyn, and bringing some items to our attention that may need some TLC. We are happy to hear you enjoyed your visit to our home. Please know that your feedback is essential, and we have forwarded your concerns regarding the pots and pans to the local staff so they can work to improve this home for future guests. Additionally, we would like to note that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. Thank you for staying with us. We hope you choose to stay with us again!
by A traveller
The views are everything
Posted Dec. 29, 2023 on HomeAwayWe had a small family reunion the elevator was key to some of our elderly family members. Bathrooms were never an issue as each family had their own and the VIEWs, were simply amazing.
Loved having three tables to be able to eat and game play.
