Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Quaint & Cozy
Publié le 26 oct. 2024 sur HomeAwayThis quaint & cozy house right on the beach is one of our favorite places to spend a week away from the hustle & bustle of life. Listening to the waves at night and waking up to the sun rising through the master bedroom sliding glass doors is just amazing! ☀️
par un voyageur
Publié le 11 août 2024 sur HomeAway
par un voyageur de Orlando, FL
Family Vacation
Publié le 4 avr. 2024 sur HomeAwayWe had a great time with our family of 4 at this home. It is a smaller home on the block, so would not be good for more than 4-6 people. The private pool is fantastic, the heater was turned on for us on arrival (i did call to confirm many times). The home was very clean when we arrived. The walk to the beach is beautiful through the marsh. You cannot take a wagon through this area as there is a lot of hills and decking fyi. But it is close enough to bring just a few things, very close. To be noted, the porch is screened in, but with many holes. I did inform the management of this to be improved for our next visit as it is a safety issue. Things to bring: beach umbrella, small fans to sleep (there are ceiling fans), laundry basket, beach towels (there are a couple), pool toys/buckets. Thank you for sharing your home with us.
Commentaires de Gestion de l’hôtel
19 avr. 2024 par VrboOwner, Gestion de l’hôtel
Danielle, thank you for taking the time to review your stay with us. We are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!
par un voyageur
Great location!!
Publié le 28 mars 2024 sur HomeAwayGreat place for family and plenty of space for a family. It was clean and comfortable. Pool was nicely heated too! We loved the direct private access to the beach. There really isn’t anything negative to say other than we would have like an additional roll of paper towels, garbage bags, toilet paper, and a spray/cleaner to clean off the stove and counters. The primary bed, while comfortable, had a a board in between the mattress and box spring that stuck out that is a bit dangerous to which we kept running our leg into. Maybe add a more comfortable outdoor couch for the outdoor pool area. Thanks!!
par un voyageur
Great house, property managers are terrible.
Publié le 6 déc. 2023 sur HomeAwayThis was a great house and we had a great time overall but Vacasa is a TERRIBLE, USELESS property management company. I called 3 days ahead of our check-in to request the pool heater be turned on as instructed, since it takes 3 days to heat up. I sent several follow up messages to confirm. Upon arrival the pool was not heated and the front door was jammed and we were unable to get in. We finally forced our way in and I called Vacasa that evening to remedy both issues. Vacasa never did anything about either issue. I sent messages and called every day, all day of our stay and they never sent anyone out. We had to basically leave the front door open the entire time so we wouldn’t get locked out. Furthermore the reason I rented this house was for the heated pool that turns out we couldn’t use. Even if they had sent someone out the first day we could have eventually used the pool. But no one ever came. We are lucky we didn’t break the front door because we had to force our way in every time. Again, no one was sent out to fix either thing despite my CONSTANT messaging and calls. The incompetency of Vacasa is astounding. They could not have cared less.
OWNERS GET A NEW PROPERTY MANAGEMENT COMPANY. This is a great house and could have been perfect but the property management company is useless. If you are renting this house and expect to use the pool - make sure you are going in the warm months, otherwise the pool is useless.
Commentaires de Gestion de l’hôtel
17 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hi Katy. Thank you for your review and helpful feedback. We are happy that you had a great time overall. We apologize that the pool wasn't heated upon your arrival as it should have been. We will follow up with our team to ensure they are addressing guest concerns as quickly as possible moving forward. Thank you for staying with us. We hope to host you again with an improved experience.
par un voyageur
Big Sparks
Publié le 15 sept. 2023 sur HomeAwayFan sparks came off the twin bedroom ceiling fan our first night. Power in other bedroom, bathroom, hallway and some outlets in living room didn't work.
Also the two tvs wouldn't work . We reset the breaker but it tripped again and sparked again. We contacted Vacasa and other managers 4 times .Nobody returned calls or came to fix. The smoke detector was gone.
Because of the safety concerns we left before spending our other night. We LOVED everything else about the home!
Commentaires de Gestion de l’hôtel
30 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Nancy, for your feedback! We are happy you enjoyed this home. We sincerely apologize for the electrical issues you have encountered during your stay with us. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Decent stay
Publié le 16 août 2023 sur HomeAwayWhen we arrived there were numerous light bulbs that were burnt out. I did notify manager but no one ever came to change anything. We also had a the outside hose had to be turned off because it broke and I wrote manager that day and didnt hear anything back from company for 2 days.
Commentaires de Gestion de l’hôtel
31 août 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues.
par un voyageur
Gypsy Belle St Augustine, FL
Publié le 31 juill. 2023 sur HomeAwayBeautiful house. Beautiful location. Needs to be cleaned. Very dusty, needs light bulbs replaced, tub was nasty with hair and it was holding water. Maintenance (very nice guy) did come and fix that problem, otherwise we loved it.
Commentaires de Gestion de l’hôtel
15 août 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Beach getaway
Publié le 2 juin 2023 sur HomeAwayNice pool, private access to beach and clean accommodations
par un voyageur
Long weekend get-away
Publié le 21 mai 2023 sur HomeAwayThe propety was very nice. We spent a lot of time on the back porch which had beautiful ocean views. We also enjoyed lounging in the pool. The house was very close to historic St. Augustine. We would stay here afain and hope to in the near future.
