Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A éviter
Publié le 4 déc. 2021 sur HotelsHotel loin du centre de St Augustine (50 mn à pieds). Pas de ménage et un acceuil déplorable.
par un voyageur
Publié le 2 oct. 2024
par un voyageur
Publié le 1 oct. 2024
Booked for two nights 09/21-09/23. When we first arrived the room smelled musty. Didn't really think anything of it because it was dated. When we were ready to go to sleep, my daughter noticed some "bugs" in the headboard. Upon further inspection, we knew it was Bed Bugs. We grabbed all of our belongings and put them into the car. I went to the night clerk to tell him. He didn't act surprised. He said he couldn't refund us, we would have to talk to the manager in the morning. The manager "Brian" was hard to get in touch with. When my daughter finally reached him, he denied the problem, tried to tell her we must have brought a dog with fleas. We didn't travel with any pets. And didn't want to refund us. After she sent him an email with pictures, he finally relented, and refunded us one night, even though we were unable to stay at all. I ended up getting a room down the street at a Hilton and checking in at 11pm. I would NOT recommend this place under any circumstances. The board of health needs to pay them a visit.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par bc, Gestion de l’hôtel
We did refund both nights although we didn't find any evidence of bedbugs. We have not had any confirmed bedbug incidents in the three years that I have been here. The picture she sent was a bed bug but on a white paper. I couldn't confirm if it was from here.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur de St Augustine
Publié le 14 sept. 2024 sur Expedia
par un voyageur
Publié le 14 sept. 2024 sur Hotels
All was great except for the breakfast. Thats not a deal-breaker for a future revisit. Staff wasn't really cheerful but again not a deal-breaker
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Steve,Thank you for your review. We're glad you enjoyed your stay overall, and your helpful feedback is appreciated and allows us to improve the experience we provide guests. We hope to see you again at The Flagler Inn soon.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Great price and the hotel rooms are good.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
The receptionist at the front desk she was very friendly and very helpful she contact Trolley so the could pick us at the hotel. Very friendly.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
par un voyageur
Publié le 1 sept. 2024 sur Expedia
The staff was wonderful and the room was perfect.
