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Pier House

3.5 star property
3.5-star beach B&B near Eden Project

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Photo gallery for Pier House

Spa
Terrace/patio
Superior Double Room, Sea View
Food and drink
Dining
Reviews
9.6

Exceptional

Popular amenities

  • Restaurant
  • Bar
    BarBar
  • Housekeeping
    HousekeepingHousekeeping
  • Free WiFi
    Free WiFiFree WiFi

Explore the area

Map
Harbour Front, Charlestown, St Austell, England, PL25 3NJ
  • Popular LocationCharlestown Harbour1 min walk
  • Popular LocationPorthpean Beach9 min drive
  • Popular LocationEden Project12 min drive
  • AirportNewquay (NQY-Newquay Cornwall)28 min drive

Room options

View all photos for Classic Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • 14 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View

Superior Double Room, Sea View

  • 16 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 14 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Harbour View

Deluxe Double Room, 1 King Bed, Harbour View

Deluxe Double Room, 1 King Bed, Harbour View

  • 16 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

Similar properties

Property grounds
The Cornwall Hotel Spa & Estate
Pool
Spa
Parking included
Free WiFi
4.5 out of 5, Wonderful, (829)
The price is CA $251
per night
CA $301 total
includes taxes & fees
13 Jul - 14 Jul
The Cornwall Hotel Spa & Estate

About the area

St Austell

Seaside stay .At this B&B, you'll be steps from Charlestown Harbour and Charlestown Shipwreck and Heritage Centre. Charlestown Beach and Duporth Beach are also within half a mile (1 km).
View more B&B in St AustellOpens in a new window

What's nearby

  • Charlestown Harbour - 1 min walk
  • Porthpean Beach - 9 min drive
  • Lost Gardens of Heligan - 10 min drive
  • Eden Project - 12 min drive
  • Pentewan Sands Beach - 16 min drive

Getting around

  • St Austell Station - 8 min drive
  • Newquay (NQY-Newquay Cornwall) - 28 min drive

Restaurants

  • ‪Niles Bakery - ‬15 min walk
  • ‪Domino's Pizza - ‬3 min drive
  • ‪St Austell Brewery - ‬5 min drive
  • ‪The Taj Mahal Tandoori Restaurant - ‬18 min walk
  • ‪Francines Fish - ‬3 min drive

About this property

Pier House

3.5-star beach B&B near Eden Project
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A complete renovation of Pier House was completed in June 2024.

This 3.5-star St Austell bed & breakfast is smoke free.

  • 23 guestrooms or units
  • 3 levels
  • Front desk (limited hours)
  • Terrace
  • No smoking on site
  • Bar or lounge
  • Dining venue
Pier House offers 23 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 42-inch Smart televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 150 ft (GBP 8.00 per day)
  • Street parking available

Food and drink

  • 1 restaurant
  • 1 bar

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Hardwood flooring in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • 42-inch Smart TV
  • Digital channels

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from January 30 2023 to April 30 2023 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from December 25 to December 25:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.00 per day (150 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

Property is also known as

Pier House Charlestown
Pier House Hotel Charlestown
Pier House Hotel St Austell
Pier House St Austell
Pier House B&B St Austell
Pier House Hotel
Pier House St Austell
Pier House Bed & breakfast
Pier House Bed & breakfast St Austell

Pier House Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 205 out of 255 reviews" "
Rating 8 - Good. 39 out of 255 reviews" "
Rating 6 - Okay. 7 out of 255 reviews" "
Rating 4 - Poor. 3 out of 255 reviews" "
Rating 2 - Terrible. 1 out of 255 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Howard

Stayed 1 night in Sep 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love Charlestown and the location of Pier House
Stayed 2 nights in Dec 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay, lovely staff, great food and wonderful sea views from the room.
Stayed 2 nights in Dec 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for a wonderful stay.
From the moment we arrived we were treated as though we were the only people there. From reception to dining room and bar all members of staff were courteous and welcoming. The room and the view from it were unbelievable. The bed was enormous and extremely comfortable. The food in the dining room was amazing with perfect sized portions. The selection of real ales (my favourite tipple) was excellent as was the wine ( the bosses favorite). I cannot give enough praise for this hotel, in fact, we enjoyed our stay so much we have already booked to stay there over Christmas next year. To all staff at the Pier House Hotel a massive thank you.
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, but...
Very good indeed but was cold during the night and there were no blankets in the room. Ask beforehand! Also no toiletries in bathroom except fixed soap/shampoo dispenser.
Stayed 2 nights in Dec 2022

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pier reviewed for Comfort.
A very warm welcome on arrival set a very good impression. My room was pleasantly decorated and well maintained. The bed was very comfortable and with no external noises, I slept very well. The breakfast was good, again with very welcoming and helpful staff. There was limited on-street parking directly outside of the hotel or a free carpark a short walk away. A lovely hotel in a very picturesque, sleepy part of Cornwall
Stayed 1 night in Nov 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed one night, (this time), but had an amazing stay! Staff so helpful & couldn't do enough for you. Breakfast was perfect, after a lovely nights sleep in a huge comfortable bed! Fabulous well appointed sea view room with both bath and shower in bathroom. (Room No.12). Highly recommended this Hotel!
Stayed 1 night in Nov 2022

10/10 Excellent

Heulwen

Stayed 3 nights in Oct 2022

10/10 Excellent

Michael

Stayed 1 night in Oct 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Glyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel this was our second stay
Stayed 2 nights in Oct 2022

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect relaxing weekend
3 nights of bliss!! Bed so comfortable room spotless. Staff so friendly, food scrumptious. Location perfection ❤️ Relax and enjoy x We cannot wait to return 🤗
Stayed 3 nights in Oct 2022

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
We have just returned from an absolutely fabulous couple of nights at this hotel. The room was amazing with wonderful views - we were very lucky and had been upgraded on arrival - but everything about the hotel was great. It was in an excellent location, all the staff couldn’t have been lovelier or more welcoming and the food was superb. We would love to return.
Stayed 2 nights in Sep 2022

10/10 Excellent

Kj

Stayed 1 night in Sep 2022

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, room comfort
Good and not so good
The only qualm I had was the restaurant and kitchen. The restaurant particularly at breakfast was chaotic and disorganised but the meals we had were chilly and disappointing. There was no direction from the staff as to what would happen ie serve yourself or seved. And we had to resort to asking other visitors. Some food was cold when served. By far the bar staff were exceptional and knowledgable and the room cleaning was exceptional and friendly. Day reception was wonderfully helpful. Morning staff didnt even acknowledge my good morning or look up even though the place was empty except for me so they must have heard me as i went past.
Stayed 2 nights in Sep 2022

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Pier House Hotel is located in an excellent and scenic position. The property is clean and well-maintained. Staff were friendly and very helpful. There is a good range of options for breakfast and we also enjoyed a delicious meal one evening. The hotel is also close to a bus stop from which you can get to various sites if you don’t want to drive (good if you want to do the St Austell Brewery tour!). Charlestown is a great location for a long weekend and a stay at the Pier House Hotel makes it all the more special.
Stayed 4 nights in Aug 2022

10/10 Excellent

Cyra

Stayed 3 nights in Sep 2022

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is nice and friendly and food was good, but my room was depressingly small and I stayed in another pub/hotel in the west country 4 weeks ago where the room was 5 times larger and cost less and it was in the peak period, so not value for money
Stayed 2 nights in Sep 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied.
Very friendly staff. Well organised. Fab location. Evening meal and breakfast exactly very good. We will definitely go back.
Stayed 1 night in Sep 2022

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Disappointing
No sound-proofing inside or out, could hear my neighboor's phone vibrate as if it was IN the room (let's not mention bathroom noises) and the rain sounded as if there was a leak inside. Mattress very soft, beware the "free" breakfast is a very small buffet with pretty much only highly processed sugary foods. If you want anything else, you have to pay extra
Stayed 3 nights in Sep 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Stayed at this hotel on many occasions since 2004. Always a friendly welcome, in a clean and inviting atmosphere. Staff are so helpful & try their best to accommodate your wishes. Food excellent & choice of ales. Highly recommended.
Stayed 4 nights in Sep 2022

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022