Note fondée sur 290 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Un petit paradis
Publié le 14 août 2019 sur HotelsChambre très belle et très confortable vue sur mer magnifique surprenant et extra ordinaire
Commentaires de Gestion de l’hôtel
14 août 2019 par Reservations , Gestion de l’hôtel
Thank you very much for this lovely review, we are delighted you enjoyed you stay and we do hope to see you back again very soon
par un voyageur
perfect place to rest after a workday
Publié le 30 juill. 2017 sur HotelsPerfect location on the port
Bed a little bit too smooth
par un voyageur
Publié le 18 oct. 2024 sur Expedia
A pub/restaurant/hotel in the modern style of Fullers and Young's pubs in London. My bedroom (4) was small but very nicely decorated. As billed the bed was pushed against a wall so had I not been alone one of us would have been climbing over the other to get up to pee. There was the opportunity however to nose to tail. Lots of comfort but more than one occupying you wouldn't want to stay for more than a few nights. Brilliant overall.
Commentaires de Gestion de l’hôtel
27 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback! We’re glad to hear that you enjoyed the modern style of The Pier House and found your room nicely decorated. While we strive to create a comfortable environment, we understand that the layout may not be ideal for everyone.We appreciate your insights and are always looking for ways to enhance our guests' experiences. We're thrilled to know that you had a brilliant overall stay and hope to welcome you back soon for another visit!From all of us here at the Pier House.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
What an absolute gem! It’s a shame we only stayed for one night. The room was beautifully decorated, clean and had everything you could possibly need and more, shower was superb. All staff were very friendly and helpful. Plenty of choice for breakfast, which was delicious. If we ever come back to Charlestown I wouldn’t even consider staying anywhere else but Pier House. Thank you for making us feel like home.
Commentaires de Gestion de l’hôtel
27 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you so much for your glowing feedback! We’re thrilled to hear that you found The Pier House to be an absolute gem during your stay. It’s wonderful that you appreciated the beautiful decor, cleanliness, and all the amenities in your room, as well as the superb shower.We’re especially pleased to know that our friendly and helpful staff made you feel at home, and that you enjoyed the delicious breakfast options. Your kind words mean the world to us, and we would be honored to welcome you back to Charlestown anytime. Thank you for choosing The Pier House!From all of us here at the Pier House.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Excellent stay at The Pier House! Staff was extremely helpful with suggestions on things to do in the area. Beautiful setting on the Harbor. We had 3 meals there- lunch, dinner and breakfast that were just ok. A little disappointed in that part. But otherwise a very nice stay and excellent service by staff!
Commentaires de Gestion de l’hôtel
27 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for your excellent review! We’re thrilled to hear that our staff provided helpful suggestions and that you enjoyed the beautiful setting on the harbor during your stay.We appreciate your feedback regarding your meals and are sorry to hear they didn’t fully meet your expectations. Your comments will be taken into account as we continuously strive to improve our dining offerings.We’re glad you had a very nice stay overall and look forward to welcoming you back for another visit!From all of us here at the Pier House
par un voyageur
Hotel gorgeous but ruined by noisy doors
Publié le 4 oct. 2024 sur HotelsEasy check in and friendly staff. Parking a pain as you have to park in their sister company at the top of the road which fills up quickly. Room lovely decor however very small especially when you have luggage in there. Room 18 extremely noisy room kept awake by constant banging of doors in corridor which made our door rattle. Very hot room had window but view onto roof not nice. Bed was comfy, great shower. No instant coffee only a machine to try and work first thing in the morning after reading instructions. Breakfast was amazing and lots of it. Staff lovely. Had the most delicious fish and chips in the evening. Beautiful hotel in a gorgeous place
Commentaires de Gestion de l’hôtel
3 nov. 2024 par the Pier House Team, Gestion de l’hôtel
Hello Adele, thank you for taking the time to leave a review, all feedback is appreciated and addressed where possible. We're glad you enjoyed some of your stay with us. Kind regards, the Pier House Team
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 nov. 2024 par the Pier House Team, Gestion de l’hôtel
Hello Natasha, thank you for taking the time to leave a review, we hope you enjoyed your stay with us :) Kind regards, the Pier House Team.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Our room was lovely, clean and comfortable with everything we needed and more.
Commentaires de Gestion de l’hôtel
3 nov. 2024 par the Pier House Team, Gestion de l’hôtel
Hello Liza, thank you for taking the time to leave a review. We're glad you enjoyed your stay with us :) Kind regards, the Pier House Team.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 nov. 2024 par the Pier House Team, Gestion de l’hôtel
Hello Vikki, thank you for taking the time to leave a review. We hope you enjoyed your stay with us :) Kind regards, the Pier House Team
par un voyageur
Publié le 20 sept. 2024 sur Expedia
The hotel was beautiful and some lovely extras left in the room. My only problem was there was no one on reception when l arrived and no one to confirm where l could park. But otherwise it was superb.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par General Manager , Gestion de l’hôtel
Thank you for your kind review! We're delighted to hear that you found the hotel beautiful and appreciated the lovely extras in your room.We are sorry to hear the parking was not clear prior to your arrival, we will take a look at our booking confirmation to make it a more highlighted point, but we are glad that our team helped you with this when you arrived. Your feedback is invaluable, and we’ll be addressing this to ensure a smoother check-in experience for our guests in the future.We're glad you enjoyed your stay overall, and we hope to welcome you back soon!From all of the team at the Pier House