Note fondée sur 739 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Didier de france
bedbugs punaises de lit
Publié le 1 juin 2015 sur HotelsBedbugs
Pique par des punaises de lit, au visage et sur le bras
Dommage, autrement hotel sympa
par un voyageur
Publié le 30 sept. 2024 sur Expedia
No breakfast, food choices around there were terrible only fast food minor repairs needed clean room
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michael,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
This place was FILTHY. Dirt, hair and god knows what else in every corner of the room. The entire place reeked of cigarettes (even though it was a nonsmoking room) the hallways/stairs were covered in stains and had not been vacuumed in a long time. I would absolutely not recommend staying here if you can avoid it. Nasty, nasty, nasty hotel.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Dalton,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kenneth,Thank you so much for sharing your recent stay with us and giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Savannah,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The rooms are small, but clean. There is no elevator and it is 3 floors high. This was a little tricky with all the luggage. We did not have a remote control in the room. Called to the front desk for one. Didn’t receive it. Asked the next morning at breakfast for one. Received one, but it didn’t work. We took that one back and requested a new one. They told us they would bring one up. When we returned that evening, still no remote control. Called for one and they brought one up. Didn’t work. We gave up. Breakfast was scarce and poorly stocked. It was eventually replenished after I asked for the waffle batter to be filled. Overall, it met our needs, but did not offer any extras.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lisa,Thank you for your kind feedback. We apologize for the inconveniences you faced during your stay, particularly with the lack of an elevator, the remote control issues, and the breakfast experience. This is not the level of service we strive to provide. We will address these concerns with our team to ensure improvements are made. We appreciate your patience and are glad to hear that the stay met your basic needs. We hope to offer a better experience next time.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear John,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Ant infestation poor quality beds
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear James,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Easy off and on to the freeway and had food nearby
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Robert,Thank you for your feedback! We're glad to hear you found our location convenient for freeway access and that there were food options nearby. We strive to provide a comfortable stay with easy access to amenities. We hope to welcome you back soon for another enjoyable visit!Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
First the lobby area. Not welcoming, old and dirty looking. As soon as you walk in you smell the old musty smell. The carpet throughout the place is absolutely disgusting. The room floors are newer and nice, bed was comfortable (if you like soft beds) but bedding was stained really bad, not even sure it had been washed. Towels are old, no longer white. Tub was stained yellow, very old with cigarette burns from people setting the cigarettes on the side. Place smelled like smoke. Air conditioner was so loud, it was either sweat or not sleep. I didn’t attempt to go down and try breakfast. Place could be nice but no one is putting money into it at all. Pretty sure the furniture is the original from probably the 90s or earlier. Needs a serious remodel.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Christina,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager
